Wolt
Wolt
Wolt एक प्रौद्योगिकी कंपनी है, जो खाद्य और पेय पदार्थों, लॉजिस्टिक्स तथा स्थानीय वाणिज्य के संगम पर काम करती है। इसका प्लेटफ़ॉर्म ग्राहकों को रेस्तरां, स्टोर और डिलीवरी कूरियर से जोड़ता है, जिससे सुविधाजनक ऑर्डर और डिलीवरी संभव होती है। इसमें खरीदारी पर नज़र रखने और स्थानीय व्यवसायों को अधिक ग्राहकों तक पहुँचने में मदद करने वाले उपकरण भी शामिल हैं। Wolt की सेवाओं में मांग पर डिलीवरी, Wolt Drive, Wolt Market, Wolt+ और Wolt Ads शामिल हैं। नौकरी तलाशने वालों के लिए Wolt का प्रोफ़ाइल अंतरराष्ट्रीय स्तर पर मार्केटप्लेस तकनीक, डिलीवरी संचालन, मर्चेंट सेवाओं और ग्राहक अनुभवों से जुड़ी भूमिकाओं के लिए प्रासंगिक है।

Support Associate at Wolt - Zagreb, Croatia

Join Wolt in Zagreb as a Support Associate, helping customers, courier partners, and merchants through chat. The role covers escalations, technical issues, quality assurance, and daily platform operations.

विवरण

  • Respond to customer inquiries through chat and connect courier partners, merchants, and Wolt app users
  • Deliver prompt, effective assistance while resolving escalations and technical problems
  • Review user feedback and provide appropriate responses
  • Coordinate operations across the cities where Wolt operates
  • Protect a high-quality customer experience and track daily performance
  • Support quality assurance activities and platform management
  • Complete e-learning and a structured onboarding program with trainer guidance
  • Collaborate with a Team Lead who offers ongoing support and mentorship

आवश्यकताएँ

  • Excellent communication skills combined with patience
  • A persistent, kind approach to finding fair solutions for everyone involved
  • Strong attention to detail and sustained focus
  • Ability to organize and resolve complex tasks while thinking quickly
  • Capacity to multitask and remain effective in stressful situations
  • Confidence making fast decisions during challenging situations
  • Clear understanding of the value of an excellent customer experience
  • Fluency in Croatian and English
  • At least a high school diploma
  • Comfort using new applications and systems, with the ability to adapt quickly
  • Previous experience is welcome, particularly in a comparable role, but is not required
  • Availability for eight-hour morning and afternoon shifts, including weekends and holidays, based on business needs
  • CV submitted in PDF format

लाभ

  • 50% additional pay for weekend, holiday, and night shifts after 10 PM
  • Meal allowance
  • Five-day working week
  • At least 25 days of paid vacation, with the potential for additional paid days off
  • Full sick-pay coverage for the first seven days
  • Access to the PassSport program
  • 15% discount on Wolt orders
  • Career progression opportunities and a path for growth within the company
  • Employee Assistance Program for employees and their immediate families
  • Structured mentoring from Team Leads
  • Training, workshops, and ongoing learning opportunities
  • Three-week structured onboarding program
  • Friendly, tolerant, and inclusive workplace
  • All required equipment, including a dual-screen desktop workstation and headset
  • Additional health insurance with 24/7 medical center access, annual health checks, specialist consultations, and diagnostic services

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