Wolt
Wolt
Wolt — тамақ пен сусындар, логистика және жергілікті сауда тоғысындағы бағыттарда жұмыс істейтін технологиялық компания. Оның платформасы тұтынушыларды мейрамханалармен, дүкендермен және курьерлермен байланыстырып, тапсырыс беріп, жеткізуді ыңғайлы етеді. Сондай-ақ платформа сатып алуларды бақылауға және жергілікті кәсіпорындарға көбірек клиент тартуға көмектесетін құралдарды ұсынады. Wolt қызметтеріне сұраныс бойынша жеткізу, Wolt Drive, Wolt Market, Wolt+ және Wolt Ads кіреді. Жұмыс іздеушілер үшін Wolt халықаралық бизнесі аясында маркетплейс технологияларын, жеткізу операцияларын, серіктес кәсіпкерлерге көрсетілетін қызметтерді және клиент тәжірибесін қолдайтын мансап мүмкіндіктерімен қызықты.

Support Associate at Wolt - Zagreb, Croatia

Join Wolt in Zagreb as a Support Associate, helping customers, courier partners, and merchants through chat. The role covers escalations, technical issues, quality assurance, and daily platform operations.

Сипаттама

  • Respond to customer inquiries through chat and connect courier partners, merchants, and Wolt app users
  • Deliver prompt, effective assistance while resolving escalations and technical problems
  • Review user feedback and provide appropriate responses
  • Coordinate operations across the cities where Wolt operates
  • Protect a high-quality customer experience and track daily performance
  • Support quality assurance activities and platform management
  • Complete e-learning and a structured onboarding program with trainer guidance
  • Collaborate with a Team Lead who offers ongoing support and mentorship

Талаптар

  • Excellent communication skills combined with patience
  • A persistent, kind approach to finding fair solutions for everyone involved
  • Strong attention to detail and sustained focus
  • Ability to organize and resolve complex tasks while thinking quickly
  • Capacity to multitask and remain effective in stressful situations
  • Confidence making fast decisions during challenging situations
  • Clear understanding of the value of an excellent customer experience
  • Fluency in Croatian and English
  • At least a high school diploma
  • Comfort using new applications and systems, with the ability to adapt quickly
  • Previous experience is welcome, particularly in a comparable role, but is not required
  • Availability for eight-hour morning and afternoon shifts, including weekends and holidays, based on business needs
  • CV submitted in PDF format

Артықшылықтар

  • 50% additional pay for weekend, holiday, and night shifts after 10 PM
  • Meal allowance
  • Five-day working week
  • At least 25 days of paid vacation, with the potential for additional paid days off
  • Full sick-pay coverage for the first seven days
  • Access to the PassSport program
  • 15% discount on Wolt orders
  • Career progression opportunities and a path for growth within the company
  • Employee Assistance Program for employees and their immediate families
  • Structured mentoring from Team Leads
  • Training, workshops, and ongoing learning opportunities
  • Three-week structured onboarding program
  • Friendly, tolerant, and inclusive workplace
  • All required equipment, including a dual-screen desktop workstation and headset
  • Additional health insurance with 24/7 medical center access, annual health checks, specialist consultations, and diagnostic services

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