Wolt
Wolt
5,001 – 10,000 Employees
Food & BeverageLogisticsTravel
Wolt is a technology company operating at the intersection of food and beverage, logistics, and local commerce. Its platform connects customers with restaurants, stores, and couriers for convenient ordering and delivery, with tools for tracking purchases and helping local businesses reach more customers. Wolt’s offering includes on-demand delivery, Wolt Drive, Wolt Market, Wolt+, and Wolt Ads. For job seekers, Wolt’s profile is relevant to careers supporting marketplace technology, delivery operations, merchant services, and customer experiences across its international business.

Support Associate at Wolt - Zagreb, Croatia

Join Wolt in Zagreb as a Support Associate, helping customers, courier partners, and merchants through chat. The role covers escalations, technical issues, quality assurance, and daily platform operations.

Description

  • Respond to customer inquiries through chat and connect courier partners, merchants, and Wolt app users
  • Deliver prompt, effective assistance while resolving escalations and technical problems
  • Review user feedback and provide appropriate responses
  • Coordinate operations across the cities where Wolt operates
  • Protect a high-quality customer experience and track daily performance
  • Support quality assurance activities and platform management
  • Complete e-learning and a structured onboarding program with trainer guidance
  • Collaborate with a Team Lead who offers ongoing support and mentorship

Requirements

  • Excellent communication skills combined with patience
  • A persistent, kind approach to finding fair solutions for everyone involved
  • Strong attention to detail and sustained focus
  • Ability to organize and resolve complex tasks while thinking quickly
  • Capacity to multitask and remain effective in stressful situations
  • Confidence making fast decisions during challenging situations
  • Clear understanding of the value of an excellent customer experience
  • Fluency in Croatian and English
  • At least a high school diploma
  • Comfort using new applications and systems, with the ability to adapt quickly
  • Previous experience is welcome, particularly in a comparable role, but is not required
  • Availability for eight-hour morning and afternoon shifts, including weekends and holidays, based on business needs
  • CV submitted in PDF format

Benefits

  • 50% additional pay for weekend, holiday, and night shifts after 10 PM
  • Meal allowance
  • Five-day working week
  • At least 25 days of paid vacation, with the potential for additional paid days off
  • Full sick-pay coverage for the first seven days
  • Access to the PassSport program
  • 15% discount on Wolt orders
  • Career progression opportunities and a path for growth within the company
  • Employee Assistance Program for employees and their immediate families
  • Structured mentoring from Team Leads
  • Training, workshops, and ongoing learning opportunities
  • Three-week structured onboarding program
  • Friendly, tolerant, and inclusive workplace
  • All required equipment, including a dual-screen desktop workstation and headset
  • Additional health insurance with 24/7 medical center access, annual health checks, specialist consultations, and diagnostic services

Related Jobs