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Mid-Senior Customer Service Specialist at eclara (Hybrid, Germany)
Join eclara as a Customer Service Specialist supporting customers throughout salary-sacrifice vehicle leasing. Handle inquiries by phone and email while helping improve service operations through automation and AI tools.
विवरण
- Act as the primary contact for customer inquiries
- Guide customers from registration through vehicle handover
- Communicate with customers by phone and email
- Coordinate with leasing partners, corporate HR teams, and other service providers
- Help manage and continuously improve Customer Service operations
- Evaluate automation and AI tools to advance Customer Service
आवश्यकताएँ
- Enjoy engaging directly with customers
- Resolve problems and explain complex connections clearly
- Quickly grasp the detailed processes involved in salary-sacrifice leasing
- Stay organized and maintain a structured, careful working approach
- Communicate excellently in written and spoken German, with occasional English communication
- Proactively contact customers by phone
- Take ownership of issues and resolve them independently from start to finish
- Ideally bring Customer Service experience, preferably from software or technical services
- Strong German proficiency is essential
लाभ
- Hybrid work arrangement
- 30 days of annual leave
- Flexible working hours
- Electric car leasing through salary sacrifice
- Budget for professional development
- Home office budget
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