Client Experience Coordinator
TRIMEDXCoordinate medical equipment service requests for TRIMEDX healthcare clients, handling calls, recording issues, and dispatching technicians. The role is primarily home-based and listed as hybrid.
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Dutch-Speaking Automotive Technical Support Specialist
Handle automotive support cases for Expleo in Bucharest, resolving Level 1 issues and escalating cases when needed. Help manage warranty costs and keep support requests moving through to closure.
विवरण
- Review incoming support requests and identify suitable solutions using available information and technical knowledge.
- Escalate Level 1 cases that remain unresolved, following established procedures.
- Track and manage support requests through to closure.
- Promptly notify the manager of incidents identified while processing requests.
- Cover colleagues’ support requests during absences to maintain business continuity.
- Translate support requests and other documents when asked by the manager.
- Follow internal procedures and work instructions.
- Consider warranty costs when handling requests and recommend part replacement when appropriate.
- Suggest new or updated items and databases to strengthen the knowledge base.
- Follow the client’s quality management system requirements.
आवश्यकताएँ
- University degree in a technical field, preferably automotive, mechanical, or electrical/electronics.
- Fluent Dutch.
- Intermediate to advanced English.
- Interest in the automotive industry.
- Entry-level experience.
लाभ
- Benefits platform.
- Holiday voucher.
- Private medical insurance.
- Performance bonus.
- Easter and Christmas bonuses.
- Employee referral bonus.
- Bookster subscription.
- Work-from-home options, depending on the project.
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