Expleo Group
Expleo Group
Expleo Group este un partener global în domeniile ingineriei, tehnologiei și consultanței, care ajută organizațiile să își transforme operațiunile, să dezvolte produse complexe și să își îmbunătățească procesele de producție și calitate. Activitatea sa acoperă consultanța, apărarea și logistica, cu expertiză în inteligență artificială, digitalizare și securitate cibernetică. Fondată în 1966, Expleo îmbină peste cinci decenii de experiență cu o echipă de 18.000 de experți care lucrează în 29 de țări pentru a susține inovația și performanța operațională.

Dutch-Speaking Automotive Technical Support Specialist

Handle automotive support cases for Expleo in Bucharest, resolving Level 1 issues and escalating cases when needed. Help manage warranty costs and keep support requests moving through to closure.

Descriere

  • Review incoming support requests and identify suitable solutions using available information and technical knowledge.
  • Escalate Level 1 cases that remain unresolved, following established procedures.
  • Track and manage support requests through to closure.
  • Promptly notify the manager of incidents identified while processing requests.
  • Cover colleagues’ support requests during absences to maintain business continuity.
  • Translate support requests and other documents when asked by the manager.
  • Follow internal procedures and work instructions.
  • Consider warranty costs when handling requests and recommend part replacement when appropriate.
  • Suggest new or updated items and databases to strengthen the knowledge base.
  • Follow the client’s quality management system requirements.

Cerințe

  • University degree in a technical field, preferably automotive, mechanical, or electrical/electronics.
  • Fluent Dutch.
  • Intermediate to advanced English.
  • Interest in the automotive industry.
  • Entry-level experience.

Beneficii

  • Benefits platform.
  • Holiday voucher.
  • Private medical insurance.
  • Performance bonus.
  • Easter and Christmas bonuses.
  • Employee referral bonus.
  • Bookster subscription.
  • Work-from-home options, depending on the project.

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