Expleo Group
Expleo Group
Expleo Group tashkilotlarga operatsiyalarini transformatsiya qilish, murakkab mahsulotlarni ishlab chiqish hamda ishlab chiqarish va sifat jarayonlarini takomillashtirishda yordam beradigan global muhandislik, texnologiya va konsalting hamkoridir. Kompaniya faoliyati konsalting, mudofaa va logistika sohalarini qamrab oladi; uning imkoniyatlari sun’iy intellekt, raqamlashtirish va kiberxavfsizlik yo‘nalishlarini ham o‘z ichiga oladi. 1966-yilda tashkil etilgan Expleo innovatsiyalar va operatsion samaradorlikni qo‘llab-quvvatlash uchun 29 mamlakatda faoliyat yuritadigan 18 000 nafar mutaxassisdan iborat jamoasi bilan ellik yildan ortiq tajribani birlashtiradi.

Dutch-Speaking Automotive Technical Support Specialist

Handle automotive support cases for Expleo in Bucharest, resolving Level 1 issues and escalating cases when needed. Help manage warranty costs and keep support requests moving through to closure.

Tavsif

  • Review incoming support requests and identify suitable solutions using available information and technical knowledge.
  • Escalate Level 1 cases that remain unresolved, following established procedures.
  • Track and manage support requests through to closure.
  • Promptly notify the manager of incidents identified while processing requests.
  • Cover colleagues’ support requests during absences to maintain business continuity.
  • Translate support requests and other documents when asked by the manager.
  • Follow internal procedures and work instructions.
  • Consider warranty costs when handling requests and recommend part replacement when appropriate.
  • Suggest new or updated items and databases to strengthen the knowledge base.
  • Follow the client’s quality management system requirements.

Talablar

  • University degree in a technical field, preferably automotive, mechanical, or electrical/electronics.
  • Fluent Dutch.
  • Intermediate to advanced English.
  • Interest in the automotive industry.
  • Entry-level experience.

Imtiyozlar

  • Benefits platform.
  • Holiday voucher.
  • Private medical insurance.
  • Performance bonus.
  • Easter and Christmas bonuses.
  • Employee referral bonus.
  • Bookster subscription.
  • Work-from-home options, depending on the project.

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