Expleo Group
Expleo Group
Expleo Group ir globāls inženierzinātņu, tehnoloģiju un konsultāciju partneris, kas palīdz organizācijām pārveidot darbību, izstrādāt sarežģītus produktus un uzlabot ražošanas un kvalitātes procesus. Uzņēmuma darbība aptver konsultācijas, aizsardzības nozari un loģistiku, bet tā kompetences ietver mākslīgo intelektu, digitalizāciju un kiberdrošību. Expleo, kas dibināts 1966. gadā, apvieno vairāk nekā piecu gadu desmitu pieredzi ar 18 000 ekspertu komandu, kas strādā 29 valstīs, lai atbalstītu inovācijas un darbības rezultātus.

Dutch-Speaking Automotive Technical Support Specialist

Handle automotive support cases for Expleo in Bucharest, resolving Level 1 issues and escalating cases when needed. Help manage warranty costs and keep support requests moving through to closure.

Apraksts

  • Review incoming support requests and identify suitable solutions using available information and technical knowledge.
  • Escalate Level 1 cases that remain unresolved, following established procedures.
  • Track and manage support requests through to closure.
  • Promptly notify the manager of incidents identified while processing requests.
  • Cover colleagues’ support requests during absences to maintain business continuity.
  • Translate support requests and other documents when asked by the manager.
  • Follow internal procedures and work instructions.
  • Consider warranty costs when handling requests and recommend part replacement when appropriate.
  • Suggest new or updated items and databases to strengthen the knowledge base.
  • Follow the client’s quality management system requirements.

Prasības

  • University degree in a technical field, preferably automotive, mechanical, or electrical/electronics.
  • Fluent Dutch.
  • Intermediate to advanced English.
  • Interest in the automotive industry.
  • Entry-level experience.

Priekšrocības

  • Benefits platform.
  • Holiday voucher.
  • Private medical insurance.
  • Performance bonus.
  • Easter and Christmas bonuses.
  • Employee referral bonus.
  • Bookster subscription.
  • Work-from-home options, depending on the project.

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