AI and Business Process Transformation Trainee
Nokia
At Nokia, support digital process improvement with AI, automation, and data. Help develop workflows, dashboards, and learning materials for a global connectivity business.
Odpri
Expleo Group je globalni partner za inženiring, tehnologijo in svetovanje, ki organizacijam pomaga preoblikovati poslovanje, razvijati kompleksne izdelke ter izboljševati proizvodne in kakovostne procese. Njegovo delo zajema svetovanje, obrambo in logistiko, pri čemer ima strokovno znanje na področju umetne inteligence, digitalizacije in kibernetske varnosti. Podjetje, ustanovljeno leta 1966, združuje več kot pet desetletij izkušenj in ekipo 18.000 strokovnjakov, ki delujejo v 29 državah ter podpirajo inovacije in operativno uspešnost.
Dutch-Speaking Automotive Technical Support Specialist
Handle automotive support cases for Expleo in Bucharest, resolving Level 1 issues and escalating cases when needed. Help manage warranty costs and keep support requests moving through to closure.
Opis
- Review incoming support requests and identify suitable solutions using available information and technical knowledge.
- Escalate Level 1 cases that remain unresolved, following established procedures.
- Track and manage support requests through to closure.
- Promptly notify the manager of incidents identified while processing requests.
- Cover colleagues’ support requests during absences to maintain business continuity.
- Translate support requests and other documents when asked by the manager.
- Follow internal procedures and work instructions.
- Consider warranty costs when handling requests and recommend part replacement when appropriate.
- Suggest new or updated items and databases to strengthen the knowledge base.
- Follow the client’s quality management system requirements.
Zahteve
- University degree in a technical field, preferably automotive, mechanical, or electrical/electronics.
- Fluent Dutch.
- Intermediate to advanced English.
- Interest in the automotive industry.
- Entry-level experience.
Ugodnosti
- Benefits platform.
- Holiday voucher.
- Private medical insurance.
- Performance bonus.
- Easter and Christmas bonuses.
- Employee referral bonus.
- Bookster subscription.
- Work-from-home options, depending on the project.
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