
„Expleo Group“ yra pasaulinis inžinerijos, technologijų ir konsultavimo partneris, padedantis organizacijoms pertvarkyti veiklą, kurti sudėtingus produktus ir tobulinti gamybos bei kokybės procesus. Įmonės veikla apima konsultavimą, gynybos ir logistikos sektorius, o jos kompetencijos sritys – dirbtinis intelektas, skaitmenizacija ir kibernetinis saugumas. 1966 m. įkurta „Expleo“ derina daugiau kaip penkių dešimtmečių patirtį su 18 000 ekspertų komanda, veikiančia 29 šalyse ir padedančia skatinti inovacijas bei veiklos rezultatus.
Dutch-Speaking Automotive Technical Support Specialist
Handle automotive support cases for Expleo in Bucharest, resolving Level 1 issues and escalating cases when needed. Help manage warranty costs and keep support requests moving through to closure.
Aprašymas
- Review incoming support requests and identify suitable solutions using available information and technical knowledge.
- Escalate Level 1 cases that remain unresolved, following established procedures.
- Track and manage support requests through to closure.
- Promptly notify the manager of incidents identified while processing requests.
- Cover colleagues’ support requests during absences to maintain business continuity.
- Translate support requests and other documents when asked by the manager.
- Follow internal procedures and work instructions.
- Consider warranty costs when handling requests and recommend part replacement when appropriate.
- Suggest new or updated items and databases to strengthen the knowledge base.
- Follow the client’s quality management system requirements.
Reikalavimai
- University degree in a technical field, preferably automotive, mechanical, or electrical/electronics.
- Fluent Dutch.
- Intermediate to advanced English.
- Interest in the automotive industry.
- Entry-level experience.
Privalumai
- Benefits platform.
- Holiday voucher.
- Private medical insurance.
- Performance bonus.
- Easter and Christmas bonuses.
- Employee referral bonus.
- Bookster subscription.
- Work-from-home options, depending on the project.