Expleo Group
Expleo Group
Expleo Group — ұйымдарға операцияларын түрлендіруге, күрделі өнімдер әзірлеуге және өндіріс пен сапа процестерін жетілдіруге көмектесетін жаһандық инженерлік, технологиялық және консалтингтік серіктес. Компанияның қызметі консалтинг, қорғаныс және логистика салаларын қамтиды, сондай-ақ жасанды интеллект, цифрландыру және киберқауіпсіздік бағыттарындағы мүмкіндіктерді біріктіреді. 1966 жылы құрылған Expleo инновациялар мен операциялық тиімділікті қолдау үшін 29 елде жұмыс істейтін 18 000 сарапшыдан тұратын командасының тәжірибесін пайдаланады.

Dutch-Speaking Automotive Technical Support Specialist

Handle automotive support cases for Expleo in Bucharest, resolving Level 1 issues and escalating cases when needed. Help manage warranty costs and keep support requests moving through to closure.

Сипаттама

  • Review incoming support requests and identify suitable solutions using available information and technical knowledge.
  • Escalate Level 1 cases that remain unresolved, following established procedures.
  • Track and manage support requests through to closure.
  • Promptly notify the manager of incidents identified while processing requests.
  • Cover colleagues’ support requests during absences to maintain business continuity.
  • Translate support requests and other documents when asked by the manager.
  • Follow internal procedures and work instructions.
  • Consider warranty costs when handling requests and recommend part replacement when appropriate.
  • Suggest new or updated items and databases to strengthen the knowledge base.
  • Follow the client’s quality management system requirements.

Талаптар

  • University degree in a technical field, preferably automotive, mechanical, or electrical/electronics.
  • Fluent Dutch.
  • Intermediate to advanced English.
  • Interest in the automotive industry.
  • Entry-level experience.

Артықшылықтар

  • Benefits platform.
  • Holiday voucher.
  • Private medical insurance.
  • Performance bonus.
  • Easter and Christmas bonuses.
  • Employee referral bonus.
  • Bookster subscription.
  • Work-from-home options, depending on the project.

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