eclara
eclara
11 – 50 Employees
AutomotiveB2BFinance
eclara is a Berlin-based electric mobility company helping employees and employers adopt electric vehicles through salary-conversion leasing. Its service combines a fully electric vehicle with a predictable monthly rate covering insurance, tires, taxes, maintenance, and other vehicle costs, while charging is billed separately. eclara also supports employers with corporate onboarding and mobility benefits, positioning the program as a straightforward employee offering that can help reduce a company’s CO2 footprint.

Mid-Senior Customer Service Specialist at eclara (Hybrid, Germany)

Join eclara as a Customer Service Specialist supporting customers throughout salary-sacrifice vehicle leasing. Handle inquiries by phone and email while helping improve service operations through automation and AI tools.

Description

  • Act as the primary contact for customer inquiries
  • Guide customers from registration through vehicle handover
  • Communicate with customers by phone and email
  • Coordinate with leasing partners, corporate HR teams, and other service providers
  • Help manage and continuously improve Customer Service operations
  • Evaluate automation and AI tools to advance Customer Service

Requirements

  • Enjoy engaging directly with customers
  • Resolve problems and explain complex connections clearly
  • Quickly grasp the detailed processes involved in salary-sacrifice leasing
  • Stay organized and maintain a structured, careful working approach
  • Communicate excellently in written and spoken German, with occasional English communication
  • Proactively contact customers by phone
  • Take ownership of issues and resolve them independently from start to finish
  • Ideally bring Customer Service experience, preferably from software or technical services
  • Strong German proficiency is essential

Benefits

  • Hybrid work arrangement
  • 30 days of annual leave
  • Flexible working hours
  • Electric car leasing through salary sacrifice
  • Budget for professional development
  • Home office budget

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