eclara
eclara
eclara — Берлинде орналасқан электрлі мобильділік компаниясы. Ол қызметкерлер мен жұмыс берушілерге жалақыдан ұстап қалу арқылы лизинг рәсімдеу тәсілімен электрлі көліктерге көшуге көмектеседі. Компанияның қызметі толық электрлі көлікті сақтандыруды, шиналарды, салықтарды, техникалық қызмет көрсетуді және көлікке қатысты басқа да шығындарды қамтитын алдын ала болжамды ай сайынғы төлеммен біріктіреді, ал қуаттау ақысы бөлек есептеледі. Сонымен қатар, eclara жұмыс берушілерге корпоративтік енгізу үдерісі мен мобильділікке қатысты жеңілдіктер бойынша қолдау көрсетіп, бағдарламаны компанияның CO2 ізін азайтуға көмектесетін түсінікті қызметкерлік ұсыныс ретінде ұсынады.

Mid-Senior Customer Service Specialist at eclara (Hybrid, Germany)

Join eclara as a Customer Service Specialist supporting customers throughout salary-sacrifice vehicle leasing. Handle inquiries by phone and email while helping improve service operations through automation and AI tools.

Сипаттама

  • Act as the primary contact for customer inquiries
  • Guide customers from registration through vehicle handover
  • Communicate with customers by phone and email
  • Coordinate with leasing partners, corporate HR teams, and other service providers
  • Help manage and continuously improve Customer Service operations
  • Evaluate automation and AI tools to advance Customer Service

Талаптар

  • Enjoy engaging directly with customers
  • Resolve problems and explain complex connections clearly
  • Quickly grasp the detailed processes involved in salary-sacrifice leasing
  • Stay organized and maintain a structured, careful working approach
  • Communicate excellently in written and spoken German, with occasional English communication
  • Proactively contact customers by phone
  • Take ownership of issues and resolve them independently from start to finish
  • Ideally bring Customer Service experience, preferably from software or technical services
  • Strong German proficiency is essential

Артықшылықтар

  • Hybrid work arrangement
  • 30 days of annual leave
  • Flexible working hours
  • Electric car leasing through salary sacrifice
  • Budget for professional development
  • Home office budget

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