eclara
eclara
11 – 50 Angajați
B2BFinanțeIndustria auto
eclara este o companie de mobilitate electrică cu sediul în Berlin, care ajută angajații și angajatorii să adopte vehicule electrice prin leasing cu conversia unei părți din salariu. Serviciul său combină un vehicul complet electric cu o rată lunară previzibilă, care acoperă asigurarea, anvelopele, taxele, întreținerea și alte costuri ale vehiculului, în timp ce încărcarea este facturată separat. De asemenea, eclara sprijină angajatorii prin integrarea corporativă și beneficiile de mobilitate, prezentând programul ca pe o ofertă simplă pentru angajați, care poate contribui la reducerea amprentei de CO2 a companiei.

Mid-Senior Customer Service Specialist at eclara (Hybrid, Germany)

Join eclara as a Customer Service Specialist supporting customers throughout salary-sacrifice vehicle leasing. Handle inquiries by phone and email while helping improve service operations through automation and AI tools.

Descriere

  • Act as the primary contact for customer inquiries
  • Guide customers from registration through vehicle handover
  • Communicate with customers by phone and email
  • Coordinate with leasing partners, corporate HR teams, and other service providers
  • Help manage and continuously improve Customer Service operations
  • Evaluate automation and AI tools to advance Customer Service

Cerințe

  • Enjoy engaging directly with customers
  • Resolve problems and explain complex connections clearly
  • Quickly grasp the detailed processes involved in salary-sacrifice leasing
  • Stay organized and maintain a structured, careful working approach
  • Communicate excellently in written and spoken German, with occasional English communication
  • Proactively contact customers by phone
  • Take ownership of issues and resolve them independently from start to finish
  • Ideally bring Customer Service experience, preferably from software or technical services
  • Strong German proficiency is essential

Beneficii

  • Hybrid work arrangement
  • 30 days of annual leave
  • Flexible working hours
  • Electric car leasing through salary sacrifice
  • Budget for professional development
  • Home office budget

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