Twilio
Twilio
5,001 – 10,000 कर्मचारी
H1B वीज़ा प्रायोजकAPIB2B
Twilio क्लाउड संचार अवसंरचना प्रदान करता है, जो डेवलपर्स और व्यवसायों को अपने एप्लिकेशन में सीधे ग्राहक जुड़ाव की सुविधाएँ बनाने में मदद करती है। इसके API वॉइस, टेक्स्ट मैसेजिंग, चैट, वीडियो और ईमेल का समर्थन करते हैं, जिससे संगठनों को अलग-अलग प्रणालियों के बजाय सॉफ़्टवेयर के माध्यम से कई संचार चैनलों तक पहुँच मिलती है। 2008 में स्थापित Twilio, API और B2B प्रौद्योगिकी क्षेत्रों में काम करता है और लगभग 5,001–10,000 कर्मचारियों के साथ वैश्विक स्तर पर मौजूद है। कंपनी का करियर प्रोफ़ाइल डेवलपर प्लेटफ़ॉर्म, संचार प्रौद्योगिकी और एंटरप्राइज़ सॉफ़्टवेयर में रुचि रखने वाले उम्मीदवारों के लिए प्रासंगिक है।

Level 2 Technical Support Engineer

Help businesses use Twilio’s communications platform, APIs, and SDKs. Troubleshoot JavaScript, networking, SIP, VoIP, and quality-of-service issues.

विवरण

  • Help customers get the most from the Twilio platform and its products.
  • Represent Twilio in interactions with customers and partners.
  • Provide expert support for Twilio APIs and SDKs.
  • Resolve customer issues and share feedback with Product and Engineering.
  • Work with customer and partner developers, architects, and support staff to solve complex problems.
  • Diagnose and resolve quality-of-service (QoS) issues.
  • Coordinate with teammates and Product and Engineering through Slack.
  • File JIRA tickets for reproducible bugs.
  • Review internal resources to keep up with industry changes and standards.
  • Identify customer pain points and help improve processes.
  • Provide customer support on holidays.
  • Travel about 5% of the time to meet and build relationships in person.

आवश्यकताएँ

  • At least 2 years of technical support experience or comparable relevant experience.
  • Experience providing technical support for full-stack JavaScript.
  • Ability to troubleshoot server-side code; experience with Node.js, C#, Java, or Python is a plus.
  • Ability to troubleshoot client-side JavaScript; React.js experience is a plus.
  • Solid understanding of object-oriented programming concepts.
  • Basic SQL knowledge and ability to write queries.
  • Solid understanding of APIs, HTTP, and RESTful services.
  • Ability to troubleshoot network connectivity, including TCP/UDP and basic SSL/TLS.
  • Experience troubleshooting SIP, VoIP, and IP telephony issues.
  • Ability to explain complex technical issues clearly to technical and non-technical audiences by phone or email.
  • Strong written and verbal communication skills.
  • Willingness and ability to support customers on holidays and work schedules that may include weekends.

लाभ

  • Competitive pay.
  • Generous time off.
  • Parental and wellness leave.
  • Healthcare.
  • Retirement savings program.
  • Remote-first work.
  • Flexible remote work arrangements.
  • Support for employee volunteering and donations.

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