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Twilio
Twilio
5 001 – 10 000 Xodimlar
H1B vizasi homiysiAPIB2B
Twilio dasturchilar va bizneslarga mijozlar bilan aloqaga oid funksiyalarni bevosita o‘z ilovalariga integratsiya qilishga yordam beradigan bulutli kommunikatsiya infratuzilmasini taqdim etadi. Uning API'lari ovozli aloqa, matnli xabarlar, chat, video va elektron pochtani qo‘llab-quvvatlaydi. Shu tariqa tashkilotlar alohida tizimlar o‘rniga dasturiy ta’minot orqali bir nechta aloqa kanallaridan foydalanishi mumkin. 2008-yilda tashkil etilgan Twilio API va B2B texnologiyalari sohalarida faoliyat yuritadi hamda taxminan 5 001–10 000 nafar xodimga ega global kompaniyadir. Kompaniyaning karyera profili dasturchilar platformalari, kommunikatsiya texnologiyalari va korporativ dasturiy ta’minotga qiziqadigan nomzodlar uchun mos keladi.
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Kompaniyadagi ish o‘rinlari

Level 2 Technical Support Engineer

Help businesses use Twilio’s communications platform, APIs, and SDKs. Troubleshoot JavaScript, networking, SIP, VoIP, and quality-of-service issues.

IEIrlandiyaMasofaviyTo‘liq stavkaJuniorO‘rta darajaDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaQo‘llab-quvvatlash muhandisi
JavaJavaScriptNode.jsPythonReactSQLVoIP

Tavsif

  • Help customers get the most from the Twilio platform and its products.
  • Represent Twilio in interactions with customers and partners.
  • Provide expert support for Twilio APIs and SDKs.
  • Resolve customer issues and share feedback with Product and Engineering.
  • Work with customer and partner developers, architects, and support staff to solve complex problems.
  • Diagnose and resolve quality-of-service (QoS) issues.
  • Coordinate with teammates and Product and Engineering through Slack.
  • File JIRA tickets for reproducible bugs.
  • Review internal resources to keep up with industry changes and standards.
  • Identify customer pain points and help improve processes.
  • Provide customer support on holidays.
  • Travel about 5% of the time to meet and build relationships in person.

Talablar

  • At least 2 years of technical support experience or comparable relevant experience.
  • Experience providing technical support for full-stack JavaScript.
  • Ability to troubleshoot server-side code; experience with Node.js, C#, Java, or Python is a plus.
  • Ability to troubleshoot client-side JavaScript; React.js experience is a plus.
  • Solid understanding of object-oriented programming concepts.
  • Basic SQL knowledge and ability to write queries.
  • Solid understanding of APIs, HTTP, and RESTful services.
  • Ability to troubleshoot network connectivity, including TCP/UDP and basic SSL/TLS.
  • Experience troubleshooting SIP, VoIP, and IP telephony issues.
  • Ability to explain complex technical issues clearly to technical and non-technical audiences by phone or email.
  • Strong written and verbal communication skills.
  • Willingness and ability to support customers on holidays and work schedules that may include weekends.

Imtiyozlar

  • Competitive pay.
  • Generous time off.
  • Parental and wellness leave.
  • Healthcare.
  • Retirement savings program.
  • Remote-first work.
  • Flexible remote work arrangements.
  • Support for employee volunteering and donations.

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