Twilio
Twilio
5001 – 10 000 Darbinieki
H1B vīzas sponsorsAPIB2B
Twilio nodrošina mākoņdatošanas sakaru infrastruktūru, kas palīdz izstrādātājiem un uzņēmumiem tieši savās lietotnēs izveidot klientu iesaistes funkcijas. Tās API atbalsta balss sakarus, īsziņas, tērzēšanu, video un e-pastu, ļaujot organizācijām izmantot vairākus saziņas kanālus ar programmatūras palīdzību, nevis atsevišķām sistēmām. Uzņēmums Twilio, kas dibināts 2008. gadā, darbojas API un B2B tehnoloģiju nozarē, tam ir globāla klātbūtne un aptuveni 5 001–10 000 darbinieku. Uzņēmuma karjeras profils ir aktuāls kandidātiem, kurus interesē izstrādātāju platformas, sakaru tehnoloģijas un uzņēmumu programmatūra.

Level 2 Technical Support Engineer

Help businesses use Twilio’s communications platform, APIs, and SDKs. Troubleshoot JavaScript, networking, SIP, VoIP, and quality-of-service issues.

Apraksts

  • Help customers get the most from the Twilio platform and its products.
  • Represent Twilio in interactions with customers and partners.
  • Provide expert support for Twilio APIs and SDKs.
  • Resolve customer issues and share feedback with Product and Engineering.
  • Work with customer and partner developers, architects, and support staff to solve complex problems.
  • Diagnose and resolve quality-of-service (QoS) issues.
  • Coordinate with teammates and Product and Engineering through Slack.
  • File JIRA tickets for reproducible bugs.
  • Review internal resources to keep up with industry changes and standards.
  • Identify customer pain points and help improve processes.
  • Provide customer support on holidays.
  • Travel about 5% of the time to meet and build relationships in person.

Prasības

  • At least 2 years of technical support experience or comparable relevant experience.
  • Experience providing technical support for full-stack JavaScript.
  • Ability to troubleshoot server-side code; experience with Node.js, C#, Java, or Python is a plus.
  • Ability to troubleshoot client-side JavaScript; React.js experience is a plus.
  • Solid understanding of object-oriented programming concepts.
  • Basic SQL knowledge and ability to write queries.
  • Solid understanding of APIs, HTTP, and RESTful services.
  • Ability to troubleshoot network connectivity, including TCP/UDP and basic SSL/TLS.
  • Experience troubleshooting SIP, VoIP, and IP telephony issues.
  • Ability to explain complex technical issues clearly to technical and non-technical audiences by phone or email.
  • Strong written and verbal communication skills.
  • Willingness and ability to support customers on holidays and work schedules that may include weekends.

Priekšrocības

  • Competitive pay.
  • Generous time off.
  • Parental and wellness leave.
  • Healthcare.
  • Retirement savings program.
  • Remote-first work.
  • Flexible remote work arrangements.
  • Support for employee volunteering and donations.

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