Twilio
Twilio
5001 – 10.000 Zaposleni
Sponzor vizuma H1BAPIB2B
Twilio zagotavlja oblačno komunikacijsko infrastrukturo, ki razvijalcem in podjetjem pomaga v njihove aplikacije neposredno vgraditi funkcije za sodelovanje s strankami. Njegovi API-ji podpirajo glasovno komunikacijo, besedilna sporočila, klepet, video in e-pošto, zato imajo organizacije prek programske opreme dostop do več komunikacijskih kanalov namesto ločenih sistemov. Podjetje je bilo ustanovljeno leta 2008, deluje v sektorjih API-jev in B2B-tehnologij ter je globalno prisotno z okoli 5.001–10.000 zaposlenimi. Profil podjetja je relevanten za kandidate, ki jih zanimajo razvijalske platforme, komunikacijske tehnologije in poslovna programska oprema.

Level 2 Technical Support Engineer

Help businesses use Twilio’s communications platform, APIs, and SDKs. Troubleshoot JavaScript, networking, SIP, VoIP, and quality-of-service issues.

Opis

  • Help customers get the most from the Twilio platform and its products.
  • Represent Twilio in interactions with customers and partners.
  • Provide expert support for Twilio APIs and SDKs.
  • Resolve customer issues and share feedback with Product and Engineering.
  • Work with customer and partner developers, architects, and support staff to solve complex problems.
  • Diagnose and resolve quality-of-service (QoS) issues.
  • Coordinate with teammates and Product and Engineering through Slack.
  • File JIRA tickets for reproducible bugs.
  • Review internal resources to keep up with industry changes and standards.
  • Identify customer pain points and help improve processes.
  • Provide customer support on holidays.
  • Travel about 5% of the time to meet and build relationships in person.

Zahteve

  • At least 2 years of technical support experience or comparable relevant experience.
  • Experience providing technical support for full-stack JavaScript.
  • Ability to troubleshoot server-side code; experience with Node.js, C#, Java, or Python is a plus.
  • Ability to troubleshoot client-side JavaScript; React.js experience is a plus.
  • Solid understanding of object-oriented programming concepts.
  • Basic SQL knowledge and ability to write queries.
  • Solid understanding of APIs, HTTP, and RESTful services.
  • Ability to troubleshoot network connectivity, including TCP/UDP and basic SSL/TLS.
  • Experience troubleshooting SIP, VoIP, and IP telephony issues.
  • Ability to explain complex technical issues clearly to technical and non-technical audiences by phone or email.
  • Strong written and verbal communication skills.
  • Willingness and ability to support customers on holidays and work schedules that may include weekends.

Ugodnosti

  • Competitive pay.
  • Generous time off.
  • Parental and wellness leave.
  • Healthcare.
  • Retirement savings program.
  • Remote-first work.
  • Flexible remote work arrangements.
  • Support for employee volunteering and donations.

Sorodna delovna mesta

University of Wisconsin-Madison

Clinical Operations Coordinator, Emergency Medicine

University of Wisconsin-Madison

Coordinate clinical scheduling, quality initiatives, reporting, and administrative workflows for UW–Madison Emergency Medicine. Support emergency care teams by organizing resources, tracking projects, and coordinating departmental operations.

Odpri