Twilio
Twilio
5 001 – 10 000 Қызметкерлер
H1B визасының демеушісіAPIB2B
Twilio әзірлеушілер мен компанияларға клиенттермен өзара әрекеттесу мүмкіндіктерін тікелей қолданбаларына енгізуге көмектесетін бұлтты коммуникация инфрақұрылымын ұсынады. Оның API интерфейстері дауыстық байланыс, мәтіндік хабар алмасу, чат, бейне және электрондық поштаны қолдайды, осылайша ұйымдар бөлек жүйелердің орнына бағдарламалық жасақтама арқылы бірнеше коммуникация арнасына қол жеткізе алады. 2008 жылы құрылған Twilio API және B2B технологиялар салаларында жұмыс істейді және шамамен 5 001–10 000 қызметкері бар жаһандық компания болып табылады. Компанияның мансап профилі әзірлеушілер платформаларына, коммуникация технологияларына және кәсіпорындарға арналған бағдарламалық жасақтамаға қызығушылық танытатын үміткерлерге арналған.

Level 2 Technical Support Engineer

Help businesses use Twilio’s communications platform, APIs, and SDKs. Troubleshoot JavaScript, networking, SIP, VoIP, and quality-of-service issues.

Сипаттама

  • Help customers get the most from the Twilio platform and its products.
  • Represent Twilio in interactions with customers and partners.
  • Provide expert support for Twilio APIs and SDKs.
  • Resolve customer issues and share feedback with Product and Engineering.
  • Work with customer and partner developers, architects, and support staff to solve complex problems.
  • Diagnose and resolve quality-of-service (QoS) issues.
  • Coordinate with teammates and Product and Engineering through Slack.
  • File JIRA tickets for reproducible bugs.
  • Review internal resources to keep up with industry changes and standards.
  • Identify customer pain points and help improve processes.
  • Provide customer support on holidays.
  • Travel about 5% of the time to meet and build relationships in person.

Талаптар

  • At least 2 years of technical support experience or comparable relevant experience.
  • Experience providing technical support for full-stack JavaScript.
  • Ability to troubleshoot server-side code; experience with Node.js, C#, Java, or Python is a plus.
  • Ability to troubleshoot client-side JavaScript; React.js experience is a plus.
  • Solid understanding of object-oriented programming concepts.
  • Basic SQL knowledge and ability to write queries.
  • Solid understanding of APIs, HTTP, and RESTful services.
  • Ability to troubleshoot network connectivity, including TCP/UDP and basic SSL/TLS.
  • Experience troubleshooting SIP, VoIP, and IP telephony issues.
  • Ability to explain complex technical issues clearly to technical and non-technical audiences by phone or email.
  • Strong written and verbal communication skills.
  • Willingness and ability to support customers on holidays and work schedules that may include weekends.

Артықшылықтар

  • Competitive pay.
  • Generous time off.
  • Parental and wellness leave.
  • Healthcare.
  • Retirement savings program.
  • Remote-first work.
  • Flexible remote work arrangements.
  • Support for employee volunteering and donations.

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