Consulting Cloud Architect, OpenShift
Red Hat
Design and deliver Red Hat OpenShift, Kubernetes, and hybrid cloud solutions for enterprise customers. Lead customer engagements focused on infrastructure, automation, and application delivery.
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Sourcefit एक बिज़नेस प्रोसेस आउटसोर्सिंग कंपनी है, जो अनुकूलित ऑफशोर और नियरशोर स्टाफिंग समाधान प्रदान करती है। फिलीपींस में मुख्यालय और डोमिनिकन गणराज्य, आर्मेनिया, मेडागास्कर तथा दक्षिण अफ्रीका में कार्यालयों के साथ, कंपनी आईटी, वित्त, स्वास्थ्य सेवा, खुदरा, मार्केटिंग और लॉजिस्टिक्स जैसे क्षेत्रों में संगठनों को सहयोग देती है। इसकी सेवाओं में टेलीसेल्स, ग्राहक सहायता, कंटेंट मॉडरेशन, आईटी सहायता और वेब डेवलपमेंट शामिल हैं, जिनके लिए प्रत्येक ग्राहक की परिचालन आवश्यकताओं के अनुरूप टीमें गठित की जाती हैं। Sourcefit का नियुक्ति संदर्भ उन संगठनों के लिए इन आउटसोर्स्ड बिज़नेस और स्टाफिंग सेवाओं की डिलीवरी से जुड़ा है, जो एकीकृत सहायता क्षमताएँ चाहते हैं।
IT Support Technician – Remote Philippines
Provide remote technical support and ticket management for cloud, server, Microsoft 365, and Citrix environments. Assist customers by phone and email while resolving issues efficiently and maintaining service satisfaction.
विवरण
- Act as the primary contact for customers requesting technical support by phone or email
- Troubleshoot hardware and application issues remotely using diagnostic methods and targeted questions
- Identify appropriate solutions based on customer-reported issues and available details
- Guide customers through each step of the troubleshooting and resolution process
- Escalate issues that cannot be resolved to the appropriate next-level support team
- Provide accurate guidance about IT products and services
- Document incidents, problems, and resolutions in the ticketing system
- Manage customer tickets and coordinate team resources to meet satisfaction and ticket-performance targets
- Collaborate with end users to deploy solutions for cloud platforms and infrastructure
- Support Microsoft 365, Citrix, cloud, and server-based enterprise products from a help desk function
आवश्यकताएँ
- At least three years of full-time experience in a technology solutions environment
- Excellent written and verbal communication skills
- Working knowledge of office automation tools, databases, and remote-control software
- Solid understanding of computer systems, mobile devices, and related technical products
- Strong judgment, decision-making, and problem-solving capabilities
- Effective interpersonal and relationship-building skills
- Strong commitment to customer service
- Excellent organization and the ability to manage multiple tasks simultaneously
- Ability to learn quickly in a fast-paced work environment
- Preferred experience with Windows desktop operating systems, including Windows 11
- Preferred user-level experience with Microsoft 365 applications such as Word and Excel
- Preferred system administration experience with Azure, Admin Portal, Microsoft 365 Admin, SCCM, Intune, virtual technologies, Citrix, Azure AD, and Company Portal
- Preferred basic networking and command-line skills
- PowerShell knowledge is desirable but not required
- Microsoft MCP Windows 11, Microsoft MCP Office 365, CompTIA A+, Azure Administrator Associate, Azure Fundamentals, or equivalent experience is desirable but not required
लाभ
- Work-from-home arrangement
- Full-time employment
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