HSI
HSI
HSI ऑनलाइन और आमने-सामने आयोजित कार्यक्रमों के माध्यम से सुरक्षा प्रशिक्षण, पेशेवर विकास और औद्योगिक कौशल शिक्षा प्रदान करता है। इसके कार्यक्रमों में CPR, AED, प्राथमिक उपचार, सक्रिय हमलावरों से निपटने की तैयारी, रासायनिक प्रबंधन और कार्यस्थल सुरक्षा से जुड़े अन्य विषय शामिल हैं। इन कार्यक्रमों को AI-आधारित लर्निंग मैनेजमेंट टूल्स का समर्थन प्राप्त है, जो संगठनों को सुरक्षा और पर्यावरण संबंधी आवश्यकताओं के अनुरूप प्रशिक्षण तथा अनुपालन प्रबंधित करने में मदद करते हैं। HSI स्वास्थ्य सेवा, निर्माण, लॉजिस्टिक्स, विनिर्माण, तेल और गैस तथा सार्वजनिक सुरक्षा सहित विभिन्न क्षेत्रों की टीमों की सेवा करता है और दैनिक कार्यप्रणाली में सीखने तथा सुरक्षा प्रबंधन को एकीकृत करने में सहायता करता है।

Customer Support Specialist – HSI (Hybrid, Perth)

Support HSI customers using health and safety management software by resolving issues, explaining platform features, and delivering training. Own cases from investigation through resolution while collaborating with internal teams and communicating across support channels.

विवरण

  • Handle a high volume of customer support cases in an online support system
  • Deliver practical, professional, customer-focused assistance through multiple communication channels
  • Investigate, test, troubleshoot, analyze, and resolve customer issues
  • Own cases from initial investigation to resolution while providing consistent customer updates
  • Escalate complex cases and work with internal teams to reach effective resolutions
  • Record customer interactions, investigation results, and resolutions in support systems
  • Help customers understand and use platform features and functionality
  • Lead customer training activities, including webinars
  • Track recurring issues, customer feedback, and opportunities for product improvements
  • Maintain service levels and quality standards while meeting security, privacy, and data protection obligations
  • Contribute to team initiatives, testing, process improvements, and operational projects

आवश्यकताएँ

  • One to two years of experience in a fast-paced customer support role, preferably within SaaS
  • Excellent written and verbal communication skills, with the flexibility to tailor messages to different audiences
  • Strong analytical, troubleshooting, and problem-solving capabilities
  • Ability to explain technical concepts clearly and practically to both technical and non-technical users
  • Experience with support and case management tools such as Salesforce or Zoho
  • Technical confidence and the ability to learn new systems, technologies, and processes quickly
  • Strong organization skills with the ability to balance competing priorities and workloads
  • Ability to work effectively both independently and as part of a team
  • Customer-first approach with a commitment to high-quality service and positive outcomes
  • Knowledge of workers compensation, occupational health and safety, injury management, or related fields is highly regarded

लाभ

  • Confidential, no-cost access to an Employee Assistance Program
  • A paid birthday day off each year
  • Eligible employees can receive reimbursement for education expenses
  • Monthly catered lunches at the office
  • Up to 16 hours of paid volunteer leave annually for community causes
  • Free skin checks and flu vaccinations
  • Collaborative and supportive team environment

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