HSI
HSI
HSI онлайн және офлайн бағдарламалар арқылы қауіпсіздік бойынша оқыту, кәсіби даму және өнеркәсіптік дағдыларды үйретуді ұсынады. Оның бағдарламалары жүрек-өкпе реанимациясын, AED қолдануды, алғашқы көмекті, белсенді шабуылға дайындықты, химиялық заттарды басқаруды және жұмыс орнындағы қауіпсіздікке қатысты басқа да тақырыптарды қамтиды. Бұл ұсыныстар ұйымдарға қауіпсіздік пен қоршаған орта талаптарына қатысты оқыту мен сәйкестікті басқаруға көмектесуге арналған жасанды интеллект негізіндегі оқытуды басқару құралдарымен толықтырылған. HSI денсаулық сақтау, құрылыс, логистика, өндіріс, мұнай-газ және қоғамдық қауіпсіздік сияқты салалардағы командаларға оқу мен қауіпсіздікті басқару үдерістерін күнделікті операцияларға енгізуге көмектеседі.

Customer Support Specialist – HSI (Hybrid, Perth)

Support HSI customers using health and safety management software by resolving issues, explaining platform features, and delivering training. Own cases from investigation through resolution while collaborating with internal teams and communicating across support channels.

Сипаттама

  • Handle a high volume of customer support cases in an online support system
  • Deliver practical, professional, customer-focused assistance through multiple communication channels
  • Investigate, test, troubleshoot, analyze, and resolve customer issues
  • Own cases from initial investigation to resolution while providing consistent customer updates
  • Escalate complex cases and work with internal teams to reach effective resolutions
  • Record customer interactions, investigation results, and resolutions in support systems
  • Help customers understand and use platform features and functionality
  • Lead customer training activities, including webinars
  • Track recurring issues, customer feedback, and opportunities for product improvements
  • Maintain service levels and quality standards while meeting security, privacy, and data protection obligations
  • Contribute to team initiatives, testing, process improvements, and operational projects

Талаптар

  • One to two years of experience in a fast-paced customer support role, preferably within SaaS
  • Excellent written and verbal communication skills, with the flexibility to tailor messages to different audiences
  • Strong analytical, troubleshooting, and problem-solving capabilities
  • Ability to explain technical concepts clearly and practically to both technical and non-technical users
  • Experience with support and case management tools such as Salesforce or Zoho
  • Technical confidence and the ability to learn new systems, technologies, and processes quickly
  • Strong organization skills with the ability to balance competing priorities and workloads
  • Ability to work effectively both independently and as part of a team
  • Customer-first approach with a commitment to high-quality service and positive outcomes
  • Knowledge of workers compensation, occupational health and safety, injury management, or related fields is highly regarded

Артықшылықтар

  • Confidential, no-cost access to an Employee Assistance Program
  • A paid birthday day off each year
  • Eligible employees can receive reimbursement for education expenses
  • Monthly catered lunches at the office
  • Up to 16 hours of paid volunteer leave annually for community causes
  • Free skin checks and flu vaccinations
  • Collaborative and supportive team environment

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