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Customer Service Specialist — Onsite in Singapore at TDCX
Support TDCX customers across multiple communication channels by resolving issues, achieving first-contact resolution, and maintaining high satisfaction. The role focuses on tailored responses, effective case follow-up, and dependable customer engagement.
विवरण
- Deliver high-quality customer support through all applicable communication channels.
- Assess customer needs, investigate existing issues, and develop appropriate solutions.
- Resolve uncertainty and work toward first-contact resolution.
- Coordinate with service partners and internal teams to close cases in line with service standards.
- Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experiences.
- Follow established procedures while delivering consistently satisfying service.
- Develop lasting customer relationships through proactive and attentive engagement.
- Complete additional management-assigned duties within the employment category and contribute to the implementation, upkeep, and continual improvement of TDCX’s Quality Management System.
आवश्यकताएँ
- A diploma or higher qualification, including an Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, or Master’s Degree in any field.
- Approximately two years of related experience is preferred; fresh graduates are welcome to apply.
- Strong time-management ability and the drive to exceed expectations.
- Ability to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
- Strong communication skills, including active listening, empathy, and professional phone etiquette across pace, tone, voice quality, grammar, and articulation.
- Confidence using computers and multiple systems, with the adaptability to learn new tools.
- Excellent spoken and written English communication, plus proficiency in the language of the supported market.
लाभ
- Attractive compensation and a broad range of perks.
- Comprehensive medical, insurance, and social security coverage.
- Access to world-class workspaces.
- Employee activities and recognition programs.
- Structured learning and development opportunities to support career growth.
- A positive workplace culture focused on your future.
- Convenient access with direct public transport connections.
- Flexible working arrangements.
- Coaching and mentoring from experienced professionals.
- The opportunity to join a global company recognized with hundreds of industry awards.
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