TDCX oferă soluții pentru experiența clienților, concepute pentru a ajuta companiile să comunice cu clienții lor și să îi sprijine prin mai multe canale. Oferta sa pune accent pe mesageria securizată, care acordă atenție protejării vieții private, permițând totodată participarea în comunități și conversațiile de grup ce mențin interacțiunile organizate și accesibile. Profilul companiei poate fi relevant pentru profesioniștii care explorează oportunități în experiența clienților, serviciile de comunicare și operațiunile conexe de suport pentru afaceri.
Customer Service Specialist — Onsite in Singapore at TDCX
Support TDCX customers across multiple communication channels by resolving issues, achieving first-contact resolution, and maintaining high satisfaction. The role focuses on tailored responses, effective case follow-up, and dependable customer engagement.
Descriere
- Deliver high-quality customer support through all applicable communication channels.
- Assess customer needs, investigate existing issues, and develop appropriate solutions.
- Resolve uncertainty and work toward first-contact resolution.
- Coordinate with service partners and internal teams to close cases in line with service standards.
- Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experiences.
- Follow established procedures while delivering consistently satisfying service.
- Develop lasting customer relationships through proactive and attentive engagement.
- Complete additional management-assigned duties within the employment category and contribute to the implementation, upkeep, and continual improvement of TDCX’s Quality Management System.
Cerințe
- A diploma or higher qualification, including an Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, or Master’s Degree in any field.
- Approximately two years of related experience is preferred; fresh graduates are welcome to apply.
- Strong time-management ability and the drive to exceed expectations.
- Ability to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
- Strong communication skills, including active listening, empathy, and professional phone etiquette across pace, tone, voice quality, grammar, and articulation.
- Confidence using computers and multiple systems, with the adaptability to learn new tools.
- Excellent spoken and written English communication, plus proficiency in the language of the supported market.
Beneficii
- Attractive compensation and a broad range of perks.
- Comprehensive medical, insurance, and social security coverage.
- Access to world-class workspaces.
- Employee activities and recognition programs.
- Structured learning and development opportunities to support career growth.
- A positive workplace culture focused on your future.
- Convenient access with direct public transport connections.
- Flexible working arrangements.
- Coaching and mentoring from experienced professionals.
- The opportunity to join a global company recognized with hundreds of industry awards.