TDCX
TDCX
TDCX ग्राहक अनुभव समाधान प्रदान करता है, जो व्यवसायों को कई माध्यमों के जरिए अपने ग्राहकों से संवाद करने और उन्हें सहायता देने में मदद करते हैं। इसकी सेवाओं में सुरक्षित और निजता-सचेत संदेश-व्यवस्था पर जोर दिया जाता है, साथ ही समुदाय की भागीदारी और समूह वार्तालापों की सुविधा भी मिलती है, जिससे संवाद व्यवस्थित और सुलभ बने रहते हैं। कंपनी की प्रोफ़ाइल ग्राहक अनुभव, संचार सेवाओं और संबंधित व्यावसायिक सहायता संचालन में अवसर तलाशने वाले पेशेवरों के लिए उपयोगी हो सकती है।

Customer Service Representative - Singapore Onsite

Support customers across multiple channels, resolve issues, and build lasting relationships for TDCX in Singapore. Help improve service quality while meeting customer care standards.

विवरण

  • Deliver high-quality customer support through the relevant communication channels.
  • Assess customer needs, investigate existing issues, and recommend appropriate solutions.
  • Resolve cases at first contact where possible, while coordinating follow-up with service partners and internal teams to meet service standards.
  • Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and the customer experience.
  • Follow established procedures to deliver consistent service and maximize customer satisfaction.
  • Develop long-term customer relationships and consistently exceed expectations.
  • Complete other duties assigned by management within the employment category and support the effective implementation, maintenance, and ongoing improvement of TDCX’s Quality Management System.

आवश्यकताएँ

  • A Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, Master’s Degree, or equivalent qualification in any field.
  • At least two years of relevant work experience is preferred; fresh graduates are welcome to apply.
  • Strong time management skills and the drive to exceed expectations.
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
  • Strong communication abilities, including active listening, empathy, telephone etiquette, appropriate pace and tone, voice quality, grammar, and clear articulation.
  • Confidence using computers and multiple systems, with the ability to learn and adapt to new tools.
  • Excellent spoken and written English, plus proficiency in the language of the supported market.

लाभ

  • Competitive compensation with additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • Modern, world-class workspaces.
  • Engaging activities and employee recognition programs.
  • Structured learning and development opportunities for career growth.
  • A positive workplace culture focused on supporting your future.
  • Convenient access through direct public transport connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced professionals.
  • The opportunity to join a global company recognized with hundreds of industry awards.

संबंधित नौकरियाँ

Ecole Gustave

Business Development Intern

Ecole Gustave

Join Ecole Gustave, a school training people for in-demand construction trades. Help build company partnerships, pre-screen candidates, and connect them with employers.

खोलें
Ecole Gustave

Business Developer – Ecole Gustave (Hybrid, France)

Ecole Gustave

Build Ecole Gustave’s network of partner businesses as it trains adults changing careers for jobs in construction. Screen prospective candidates and connect them with suitable employers.

खोलें
talixo

Fleet Key Account Manager — Pakistan (Remote)

talixo
51 – 200 कर्मचारी
SaaSपरिवहनयात्रा

Manage taxi and limousine fleet partnerships for Talixo’s pre-booked transfer network. Grow accounts, recruit partners, negotiate agreements, and improve service quality while working remotely from Pakistan.

खोलें
Bridgit

Remote Business Development Manager, Australia

Bridgit
51 – 200 कर्मचारी
B2Cफिनटेकरियल एस्टेट

Grow Bridgit’s mortgage broker network and partnerships while advising brokers on loan structures. Help an Australian fintech lender reshape property finance.

खोलें
Kpler

Commodities Account Manager – Kpler, Dubai Hybrid

Kpler

Grow Kpler’s commodities intelligence business across the Middle East and Africa by managing strategic accounts. Lead renewals, negotiations, and expansion opportunities for its trade intelligence platform.

खोलें
SAEE International GmbH

Internal Account Manager

SAEE International GmbH

Acquire and support customers for a sales company serving the DACH region. Present solutions, build professional networks, and strengthen market presence in a worldwide remote role.

खोलें
Bridgit

Remote Business Development Manager, Australia — Mortgage Lending

Bridgit
51 – 200 कर्मचारी
B2Cफिनटेकरियल एस्टेट

Grow Bridgit’s mortgage broker network by building partnerships and advising on loan structures. Drive settlements and sales performance for an Australian fintech lender.

खोलें
Bridgit

Business Development Manager, Mortgage Lending

Bridgit
51 – 200 कर्मचारी
B2Cफिनटेकरियल एस्टेट

Grow Bridgit’s mortgage broker network for its digital home-equity lending platform. Manage broker and aggregator partnerships, advise on loan scenarios, and deliver sales targets.

खोलें
Sandvik

Business Developer, CIO Office and IT Asset Management

Sandvik

Advance transformation and strategy execution in Sandvik’s CIO Office. Lead IT Asset and Configuration Management across its manufacturing organization.

खोलें
Agicap

Treasury Key Account Manager

Agicap

Manage and grow strategic customer relationships for Agicap’s cash flow, treasury and payments platform. The role focuses on renewals, account expansion and demonstrating value to finance leaders.

खोलें