Head of Legal
Thirdfort
Lead legal strategy, commercial contracting, privacy, and regulatory work at Thirdfort, which provides an anti-fraud verification platform. Build a lean legal function using technology and Legal Operations.
Open
TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
Customer Service Representative - Singapore Onsite
Support customers across multiple channels, resolve issues, and build lasting relationships for TDCX in Singapore. Help improve service quality while meeting customer care standards.
Description
- Deliver high-quality customer support through the relevant communication channels.
- Assess customer needs, investigate existing issues, and recommend appropriate solutions.
- Resolve cases at first contact where possible, while coordinating follow-up with service partners and internal teams to meet service standards.
- Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and the customer experience.
- Follow established procedures to deliver consistent service and maximize customer satisfaction.
- Develop long-term customer relationships and consistently exceed expectations.
- Complete other duties assigned by management within the employment category and support the effective implementation, maintenance, and ongoing improvement of TDCX’s Quality Management System.
Requirements
- A Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, Master’s Degree, or equivalent qualification in any field.
- At least two years of relevant work experience is preferred; fresh graduates are welcome to apply.
- Strong time management skills and the drive to exceed expectations.
- Ability to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
- Strong communication abilities, including active listening, empathy, telephone etiquette, appropriate pace and tone, voice quality, grammar, and clear articulation.
- Confidence using computers and multiple systems, with the ability to learn and adapt to new tools.
- Excellent spoken and written English, plus proficiency in the language of the supported market.
Benefits
- Competitive compensation with additional perks.
- Comprehensive medical, insurance, and social security coverage.
- Modern, world-class workspaces.
- Engaging activities and employee recognition programs.
- Structured learning and development opportunities for career growth.
- A positive workplace culture focused on supporting your future.
- Convenient access through direct public transport connections.
- Flexible working arrangements.
- Coaching and mentoring from experienced professionals.
- The opportunity to join a global company recognized with hundreds of industry awards.
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