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TDCX
TDCX
Mehmondo‘stlikSayohatSog‘liqni saqlash
TDCX kompaniyalarga mijozlari bilan bir nechta kanallar orqali muloqot qilish va ularga xizmat ko‘rsatishda yordam berishga mo‘ljallangan mijozlar tajribasi yechimlarini taqdim etadi. Uning xizmatlari xavfsiz va maxfiylikni hisobga oladigan xabar almashishga e’tibor qaratadi, shu bilan birga muloqotlarni tartibli va qulay saqlashga yordam beradigan hamjamiyat ishtiroki hamda guruh suhbatlarini qo‘llab-quvvatlaydi. Kompaniya profili mijozlar tajribasi, kommunikatsiya xizmatlari va tegishli biznesni qo‘llab-quvvatlash operatsiyalaridagi imkoniyatlarni izlayotgan mutaxassislar uchun qiziqarli bo‘lishi mumkin.
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Kompaniyadagi ish o‘rinlari

Customer Service Representative - Singapore Onsite

Support customers across multiple channels, resolve issues, and build lasting relationships for TDCX in Singapore. Help improve service quality while meeting customer care standards.

SGSingapurOfisdaTo‘liq stavkaJuniorO‘rta darajaTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Tavsif

  • Deliver high-quality customer support through the relevant communication channels.
  • Assess customer needs, investigate existing issues, and recommend appropriate solutions.
  • Resolve cases at first contact where possible, while coordinating follow-up with service partners and internal teams to meet service standards.
  • Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and the customer experience.
  • Follow established procedures to deliver consistent service and maximize customer satisfaction.
  • Develop long-term customer relationships and consistently exceed expectations.
  • Complete other duties assigned by management within the employment category and support the effective implementation, maintenance, and ongoing improvement of TDCX’s Quality Management System.

Talablar

  • A Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, Master’s Degree, or equivalent qualification in any field.
  • At least two years of relevant work experience is preferred; fresh graduates are welcome to apply.
  • Strong time management skills and the drive to exceed expectations.
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
  • Strong communication abilities, including active listening, empathy, telephone etiquette, appropriate pace and tone, voice quality, grammar, and clear articulation.
  • Confidence using computers and multiple systems, with the ability to learn and adapt to new tools.
  • Excellent spoken and written English, plus proficiency in the language of the supported market.

Imtiyozlar

  • Competitive compensation with additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • Modern, world-class workspaces.
  • Engaging activities and employee recognition programs.
  • Structured learning and development opportunities for career growth.
  • A positive workplace culture focused on supporting your future.
  • Convenient access through direct public transport connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced professionals.
  • The opportunity to join a global company recognized with hundreds of industry awards.

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