The US Oncology Network
The US Oncology Network
The US Oncology Network supports community-based oncology practices with clinical, operational, and financial services. Its shared resources include drug purchasing and management, practice optimization, value-based care programs, revenue-cycle and inventory technology, and full-service practice management. The Network also advocates on public policy affecting specialty providers, helping member practices strengthen business operations while focusing on patient care.

Contact Center Care Coordinator

Coordinate patient services for Texas Oncology’s community care network. Handle inquiries, appointments, education, and issue resolution by phone, email, and chat.

विवरण

  • Coordinate healthcare services among patients, families, care providers, and other healthcare institutions while delivering attentive customer service.
  • Schedule appointments and support, educate, and guide patients and providers.
  • Promote a positive patient experience by prioritizing satisfaction and resolving concerns.
  • Respond promptly and professionally to inquiries by phone, email, and chat.
  • Share accurate information about products and services.
  • Address customer complaints and concerns.
  • Record customer interactions, including inquiries, comments, and complaints.
  • Follow up with customers to confirm their issues have been resolved to their satisfaction.
  • Meet or exceed quality and productivity service-level targets.
  • Keep current on product and service details and promotions.
  • Work with colleagues to deliver effective customer service.
  • Complete other tasks assigned by Contact Center leadership.

आवश्यकताएँ

  • High school diploma or equivalent.
  • At least one year of experience in customer service, a call center, or a healthcare-related role.
  • Prior healthcare experience and familiarity with medical terminology.
  • Computer skills, including proficiency with Microsoft Office.
  • Experience in a call center or customer service environment, with knowledge of service principles, call center telephony, and related technology.
  • Experience using an electronic medical record (EMR) system.
  • Strong listening, interpersonal, and verbal and written communication skills.
  • Professional, pleasant, and respectful telephone manner.
  • Spanish and English bilingual ability preferred.
  • Ability to communicate clearly and effectively with callers, colleagues, and managers.
  • Strong problem-solving and critical-thinking skills.
  • Ability to manage time and prioritize tasks to meet service-level targets.
  • Ability to handle multiple tasks, including calls, email responses, and customer record updates.
  • Knowledge of Microsoft Office and CRM software.
  • Ability to adapt quickly to changing caller needs, company policies, and procedures.
  • Ability to sit for extended periods and occasionally stoop, bend, and stretch.
  • Ability to occasionally lift files or paper weighing up to 30 pounds.
  • Manual dexterity to operate a keyboard, calculator, telephone, copier, and other office equipment.
  • Correctable vision to 20/20 and hearing within the normal range for telephone contacts.
  • Ability to view and type on computer screens for extended periods.

लाभ

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short-term disability coverage
  • Long-term disability coverage
  • 401(k) plan with company match
  • Wellness program with rewards for tracking steps
  • Tuition reimbursement
  • Employee Assistance Program
  • Retailer discounts

संबंधित नौकरियाँ

My Hero VA

Bilingual Appointment Setter (Remote, Colombia)

My Hero VA

Make outbound calls in English and Spanish to book school visits for a Florida-based barber education business. This remote Colombia role also includes prospect follow-up and daily administrative work.

खोलें
CONVACT - Agentur für Suchmaschinenoptimierung

Remote Sales Representative – SEO and Google Ads

CONVACT - Agentur für Suchmaschinenoptimierung
1 – 10 कर्मचारी
B2Bविपणन

Follow up with leads and cold-call prospective clients for Convact’s SEO and Google Ads agency. Book appointments with online shops and e-commerce businesses across the DACH region.

खोलें
My Hero VA

Remote Customer Service Representative in Mexico

My Hero VA

Provide phone support for a U.S. appliance repair company, handling customer calls, appointments, service requests, and CRM updates.

खोलें
Yudrio, Inc.

Senior Salesforce Technical Architect

Yudrio, Inc.

Lead secure Service Cloud and Experience Cloud architecture for Yudrio’s federal Salesforce implementation. Guide integrations, platform governance, releases, and Agile delivery.

खोलें
EBARA Precision Machinery Europe (EPME)

Field Service Engineer, Semiconductor Equipment

EBARA Precision Machinery Europe (EPME)

Install, troubleshoot, and maintain semiconductor equipment for EBARA Precision Machinery Europe, providing on-site customer support across international sites.

खोलें
SPERTON - Where Great People Meet

Smart Home Automation Business Development Executive

SPERTON - Where Great People Meet
51 – 200 कर्मचारी

Drive sales of Smartwitz Marketing Solutions’ smart home automation products in Navi Mumbai. Manage client relationships, demonstrations, proposals, and opportunities through installation.

खोलें
Personalberatung Pillong

Senior International Sales Manager, PV Mounting Systems

Personalberatung Pillong

Lead international customer acquisition and key accounts for a global industrial group’s photovoltaic mounting systems. Develop solar project markets and partnerships worldwide.

खोलें
Inkster GmbH

Marketing Manager, Hybrid in Hamburg

Inkster GmbH

Lead campaign creative development, social media content, and performance analysis at Inkster, a European provider of temporary fruit-based tattoos. Test and optimize marketing creatives using campaign insights and market trends.

खोलें
Mendelson & Co.

Remote Banking Business Analyst

Mendelson & Co.

Analyze banking requirements and test IT solutions for Mendelson GmbH, a German professional services provider serving banking, insurance, and energy clients.

खोलें
Salonkee

Sales Representative – Salon Software, Braunschweig

Salonkee

Help Salonkee grow its salon software business in Braunschweig through prospecting, product demonstrations and managing sales from first contact to close.

खोलें