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The US Oncology Network
The US Oncology Network
Asistență medicalăConsultanțăLogistică
The US Oncology Network sprijină cabinetele de oncologie comunitare prin servicii clinice, operaționale și financiare. Resursele comune includ achiziția și gestionarea medicamentelor, optimizarea cabinetelor, programe de îngrijire bazate pe valoare, tehnologii pentru gestionarea ciclului veniturilor și a stocurilor, precum și administrarea completă a cabinetelor. Rețeaua susține și politici publice care afectează furnizorii de servicii medicale specializate, ajutând cabinetele membre să își consolideze operațiunile de afaceri și să se concentreze în același timp asupra îngrijirii pacienților.
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Contact Center Care Coordinator

Coordinate patient services for Texas Oncology’s community care network. Handle inquiries, appointments, education, and issue resolution by phone, email, and chat.

USStatele Unite ale AmericiiTXTexasHibridNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăReprezentant call center

Descriere

  • Coordinate healthcare services among patients, families, care providers, and other healthcare institutions while delivering attentive customer service.
  • Schedule appointments and support, educate, and guide patients and providers.
  • Promote a positive patient experience by prioritizing satisfaction and resolving concerns.
  • Respond promptly and professionally to inquiries by phone, email, and chat.
  • Share accurate information about products and services.
  • Address customer complaints and concerns.
  • Record customer interactions, including inquiries, comments, and complaints.
  • Follow up with customers to confirm their issues have been resolved to their satisfaction.
  • Meet or exceed quality and productivity service-level targets.
  • Keep current on product and service details and promotions.
  • Work with colleagues to deliver effective customer service.
  • Complete other tasks assigned by Contact Center leadership.

Cerințe

  • High school diploma or equivalent.
  • At least one year of experience in customer service, a call center, or a healthcare-related role.
  • Prior healthcare experience and familiarity with medical terminology.
  • Computer skills, including proficiency with Microsoft Office.
  • Experience in a call center or customer service environment, with knowledge of service principles, call center telephony, and related technology.
  • Experience using an electronic medical record (EMR) system.
  • Strong listening, interpersonal, and verbal and written communication skills.
  • Professional, pleasant, and respectful telephone manner.
  • Spanish and English bilingual ability preferred.
  • Ability to communicate clearly and effectively with callers, colleagues, and managers.
  • Strong problem-solving and critical-thinking skills.
  • Ability to manage time and prioritize tasks to meet service-level targets.
  • Ability to handle multiple tasks, including calls, email responses, and customer record updates.
  • Knowledge of Microsoft Office and CRM software.
  • Ability to adapt quickly to changing caller needs, company policies, and procedures.
  • Ability to sit for extended periods and occasionally stoop, bend, and stretch.
  • Ability to occasionally lift files or paper weighing up to 30 pounds.
  • Manual dexterity to operate a keyboard, calculator, telephone, copier, and other office equipment.
  • Correctable vision to 20/20 and hearing within the normal range for telephone contacts.
  • Ability to view and type on computer screens for extended periods.

Beneficii

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short-term disability coverage
  • Long-term disability coverage
  • 401(k) plan with company match
  • Wellness program with rewards for tracking steps
  • Tuition reimbursement
  • Employee Assistance Program
  • Retailer discounts

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