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The US Oncology Network
The US Oncology Network
LogistikaSvetovanjeZdravstveno varstvo
The US Oncology Network supports community-based oncology practices with clinical, operational, and financial services. Its shared resources include drug purchasing and management, practice optimization, value-based care programs, revenue-cycle and inventory technology, and full-service practice management. The Network also advocates on public policy affecting specialty providers, helping member practices strengthen business operations while focusing on patient care.
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Delovna mesta v podjetju

Contact Center Care Coordinator

Coordinate patient services for Texas Oncology’s community care network. Handle inquiries, appointments, education, and issue resolution by phone, email, and chat.

USZdružene države AmerikeTXTeksasHibridnoPolni delovni časJuniorDiploma ni potrebnaZahtevani Jezik: angleščinaZahtevani Jezik: španščinaPredstavnik klicnega centra

Opis

  • Coordinate healthcare services among patients, families, care providers, and other healthcare institutions while delivering attentive customer service.
  • Schedule appointments and support, educate, and guide patients and providers.
  • Promote a positive patient experience by prioritizing satisfaction and resolving concerns.
  • Respond promptly and professionally to inquiries by phone, email, and chat.
  • Share accurate information about products and services.
  • Address customer complaints and concerns.
  • Record customer interactions, including inquiries, comments, and complaints.
  • Follow up with customers to confirm their issues have been resolved to their satisfaction.
  • Meet or exceed quality and productivity service-level targets.
  • Keep current on product and service details and promotions.
  • Work with colleagues to deliver effective customer service.
  • Complete other tasks assigned by Contact Center leadership.

Zahteve

  • High school diploma or equivalent.
  • At least one year of experience in customer service, a call center, or a healthcare-related role.
  • Prior healthcare experience and familiarity with medical terminology.
  • Computer skills, including proficiency with Microsoft Office.
  • Experience in a call center or customer service environment, with knowledge of service principles, call center telephony, and related technology.
  • Experience using an electronic medical record (EMR) system.
  • Strong listening, interpersonal, and verbal and written communication skills.
  • Professional, pleasant, and respectful telephone manner.
  • Spanish and English bilingual ability preferred.
  • Ability to communicate clearly and effectively with callers, colleagues, and managers.
  • Strong problem-solving and critical-thinking skills.
  • Ability to manage time and prioritize tasks to meet service-level targets.
  • Ability to handle multiple tasks, including calls, email responses, and customer record updates.
  • Knowledge of Microsoft Office and CRM software.
  • Ability to adapt quickly to changing caller needs, company policies, and procedures.
  • Ability to sit for extended periods and occasionally stoop, bend, and stretch.
  • Ability to occasionally lift files or paper weighing up to 30 pounds.
  • Manual dexterity to operate a keyboard, calculator, telephone, copier, and other office equipment.
  • Correctable vision to 20/20 and hearing within the normal range for telephone contacts.
  • Ability to view and type on computer screens for extended periods.

Ugodnosti

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short-term disability coverage
  • Long-term disability coverage
  • 401(k) plan with company match
  • Wellness program with rewards for tracking steps
  • Tuition reimbursement
  • Employee Assistance Program
  • Retailer discounts

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