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The Cigna Group
The Cigna Group
बीमास्वास्थ्य सेवा
The Cigna Group एक वैश्विक स्वास्थ्य सेवा और बीमा कंपनी है, जो व्यक्तियों, परिवारों, नियोक्ताओं, दलालों, स्वास्थ्य सेवा प्रदाताओं और मेडिकेयर लाभार्थियों को सेवाएँ प्रदान करती है। इसके प्रस्तावों में चिकित्सा, दंत चिकित्सा, फार्मेसी, व्यवहारिक स्वास्थ्य, पूरक कवरेज, नियोक्ता-प्रायोजित योजनाएँ, व्यक्तिगत और पारिवारिक बीमा, मेडिकेयर तथा 200 से अधिक देशों में अंतरराष्ट्रीय स्वास्थ्य बीमा शामिल हैं। कंपनी myCigna के माध्यम से टेलीहेल्थ और दावों के प्रबंधन जैसी डिजिटल सदस्य सेवाएँ भी प्रदान करती है। इसके उत्पाद परिचालन सहायक कंपनियों और क्षेत्रीय सहयोगी संस्थाओं के माध्यम से उपलब्ध कराए जाते हैं।
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कंपनी की नौकरियाँ

Client Service Executive, Cigna Group (Remote)

Manage client service delivery, analytics, and issue resolution for Cigna Global Health Benefits. Support national accounts while partnering with Sales, Underwriting, Operations, and other internal teams.

USसंयुक्त राज्य
$82,700 – $1,37,800 / वर्ष
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विवरण

  • Manage and support a portfolio within the CGHB National Account Segment
  • Collaborate with Sales to develop and maintain strong client relationships
  • Oversee end-to-end service delivery and resolve client and customer needs efficiently and cost-effectively
  • Create case-level service strategies and tailored solutions for plan administration
  • Organize priorities and deliverables to achieve timely, high-quality results
  • Coordinate with internal partners on escalated billing, banking, eligibility, customer service, plan setup, and claim payment issues
  • Investigate root causes and promote resolution during the first client contact
  • Participate in client meetings and explain complex client and customer issues
  • Connect Cigna subject-matter experts to implement the client service strategy
  • Track service issues through complete resolution
  • Work with Sales, Underwriting, and Operations on client-specific service plans, growth opportunities, and retail strategies
  • Keep the Sales account management team informed about service issues that put client relationships at risk
  • Track client health, account metrics, and performance guarantees
  • Proactively discuss service scorecard and dashboard results with clients
  • Prepare standard service reports for account teams and clients
  • Evaluate data and trends, then present relevant findings to clients

आवश्यकताएँ

  • A bachelor's degree in business administration, business communication, marketing, or a related professional field is preferred; equivalent work experience may be considered
  • At least four years of experience in account management, account services, sales, or another role involving substantial customer interaction and problem-solving
  • Ability to engage and influence clients and key decision-makers
  • Negotiation capability
  • Skill in managing ambiguity and resolving conflicts
  • Strong analytical skills
  • Ability to create, monitor, and pursue specific measurable performance goals
  • Familiarity with Salesforce Service Center and Diamond is preferred
  • Strong presentation skills
  • Experience communicating with customers or producers
  • Demonstrated negotiation success and ability to influence internal and external stakeholders
  • Leadership and motivational skills suited to a fast-paced workplace
  • Willingness to travel as needed to support client relationships and service delivery
  • For remote work, access to cable broadband or fiber-optic internet with minimum speeds of 10 Mbps download and 5 Mbps upload

लाभ

  • Eligibility for an annual bonus plan
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Well-being and behavioral health programs
  • 401(k) plan
  • Company-paid life insurance
  • Tuition reimbursement
  • At least 18 paid days off each year
  • Paid holidays
  • Leaves of absence
  • Remote work arrangement
  • Cable broadband or fiber-optic internet with minimum speeds of 10 Mbps download and 5 Mbps upload for home working

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