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The Cigna Group
The Cigna Group
AsigurăriAsistență medicală
The Cigna Group este o companie globală de servicii medicale și asigurări, care deservește persoane fizice, familii, angajatori, brokeri, furnizori de servicii medicale și beneficiari Medicare. Oferta sa include servicii medicale și stomatologice, produse farmaceutice, servicii de sănătate comportamentală, acoperiri suplimentare, planuri sponsorizate de angajatori, asigurări pentru persoane fizice și familii, Medicare și asigurări internaționale de sănătate în peste 200 de țări. Compania oferă, de asemenea, servicii digitale pentru membri prin myCigna, inclusiv servicii medicale la distanță și gestionarea solicitărilor de despăgubire, prin produse furnizate de subsidiare operaționale și afiliați regionali.
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Locurile de muncă ale companiei

Client Service Executive, Cigna Group (Remote)

Manage client service delivery, analytics, and issue resolution for Cigna Global Health Benefits. Support national accounts while partnering with Sales, Underwriting, Operations, and other internal teams.

USStatele Unite ale Americii
82.700 $ – 137.800 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăReprezentant Servicii CliențiServicii pentru clienți

Descriere

  • Manage and support a portfolio within the CGHB National Account Segment
  • Collaborate with Sales to develop and maintain strong client relationships
  • Oversee end-to-end service delivery and resolve client and customer needs efficiently and cost-effectively
  • Create case-level service strategies and tailored solutions for plan administration
  • Organize priorities and deliverables to achieve timely, high-quality results
  • Coordinate with internal partners on escalated billing, banking, eligibility, customer service, plan setup, and claim payment issues
  • Investigate root causes and promote resolution during the first client contact
  • Participate in client meetings and explain complex client and customer issues
  • Connect Cigna subject-matter experts to implement the client service strategy
  • Track service issues through complete resolution
  • Work with Sales, Underwriting, and Operations on client-specific service plans, growth opportunities, and retail strategies
  • Keep the Sales account management team informed about service issues that put client relationships at risk
  • Track client health, account metrics, and performance guarantees
  • Proactively discuss service scorecard and dashboard results with clients
  • Prepare standard service reports for account teams and clients
  • Evaluate data and trends, then present relevant findings to clients

Cerințe

  • A bachelor's degree in business administration, business communication, marketing, or a related professional field is preferred; equivalent work experience may be considered
  • At least four years of experience in account management, account services, sales, or another role involving substantial customer interaction and problem-solving
  • Ability to engage and influence clients and key decision-makers
  • Negotiation capability
  • Skill in managing ambiguity and resolving conflicts
  • Strong analytical skills
  • Ability to create, monitor, and pursue specific measurable performance goals
  • Familiarity with Salesforce Service Center and Diamond is preferred
  • Strong presentation skills
  • Experience communicating with customers or producers
  • Demonstrated negotiation success and ability to influence internal and external stakeholders
  • Leadership and motivational skills suited to a fast-paced workplace
  • Willingness to travel as needed to support client relationships and service delivery
  • For remote work, access to cable broadband or fiber-optic internet with minimum speeds of 10 Mbps download and 5 Mbps upload

Beneficii

  • Eligibility for an annual bonus plan
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Well-being and behavioral health programs
  • 401(k) plan
  • Company-paid life insurance
  • Tuition reimbursement
  • At least 18 paid days off each year
  • Paid holidays
  • Leaves of absence
  • Remote work arrangement
  • Cable broadband or fiber-optic internet with minimum speeds of 10 Mbps download and 5 Mbps upload for home working

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