The Cigna Group
The Cigna Group
The Cigna Group — жеке тұлғаларға, отбасыларға, жұмыс берушілерге, брокерлерге, медициналық қызмет көрсетушілерге және Medicare бағдарламасының бенефициарларына қызмет көрсететін жаһандық денсаулық сақтау және сақтандыру компаниясы. Оның ұсыныстарына медициналық, стоматологиялық, фармацевтикалық және мінез-құлықтық денсаулық сақтау қызметтері, қосымша сақтандыру, жұмыс беруші қаржыландыратын жоспарлар, жеке тұлғалар мен отбасыларға арналған сақтандыру, Medicare және 200-ден астам елдегі халықаралық медициналық сақтандыру кіреді. Компания сондай-ақ myCigna арқылы телемедицина мен талаптарды басқаруды қоса алғанда, цифрлық мүшелік қызметтерді ұсынады; өнімдер операциялық еншілес компаниялар мен өңірлік аффилиирленген ұйымдар арқылы жеткізіледі.

Client Service Executive, Cigna Group (Remote)

Manage client service delivery, analytics, and issue resolution for Cigna Global Health Benefits. Support national accounts while partnering with Sales, Underwriting, Operations, and other internal teams.

Сипаттама

  • Manage and support a portfolio within the CGHB National Account Segment
  • Collaborate with Sales to develop and maintain strong client relationships
  • Oversee end-to-end service delivery and resolve client and customer needs efficiently and cost-effectively
  • Create case-level service strategies and tailored solutions for plan administration
  • Organize priorities and deliverables to achieve timely, high-quality results
  • Coordinate with internal partners on escalated billing, banking, eligibility, customer service, plan setup, and claim payment issues
  • Investigate root causes and promote resolution during the first client contact
  • Participate in client meetings and explain complex client and customer issues
  • Connect Cigna subject-matter experts to implement the client service strategy
  • Track service issues through complete resolution
  • Work with Sales, Underwriting, and Operations on client-specific service plans, growth opportunities, and retail strategies
  • Keep the Sales account management team informed about service issues that put client relationships at risk
  • Track client health, account metrics, and performance guarantees
  • Proactively discuss service scorecard and dashboard results with clients
  • Prepare standard service reports for account teams and clients
  • Evaluate data and trends, then present relevant findings to clients

Талаптар

  • A bachelor's degree in business administration, business communication, marketing, or a related professional field is preferred; equivalent work experience may be considered
  • At least four years of experience in account management, account services, sales, or another role involving substantial customer interaction and problem-solving
  • Ability to engage and influence clients and key decision-makers
  • Negotiation capability
  • Skill in managing ambiguity and resolving conflicts
  • Strong analytical skills
  • Ability to create, monitor, and pursue specific measurable performance goals
  • Familiarity with Salesforce Service Center and Diamond is preferred
  • Strong presentation skills
  • Experience communicating with customers or producers
  • Demonstrated negotiation success and ability to influence internal and external stakeholders
  • Leadership and motivational skills suited to a fast-paced workplace
  • Willingness to travel as needed to support client relationships and service delivery
  • For remote work, access to cable broadband or fiber-optic internet with minimum speeds of 10 Mbps download and 5 Mbps upload

Артықшылықтар

  • Eligibility for an annual bonus plan
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Well-being and behavioral health programs
  • 401(k) plan
  • Company-paid life insurance
  • Tuition reimbursement
  • At least 18 paid days off each year
  • Paid holidays
  • Leaves of absence
  • Remote work arrangement
  • Cable broadband or fiber-optic internet with minimum speeds of 10 Mbps download and 5 Mbps upload for home working

Ұқсас жұмыс орындары

NatWest Group

Principal AI Engineer, UCX Platform (VP)

NatWest Group

Lead the design of secure, scalable AI and software platforms for a banking organization. Guide architecture, automation, DevOps, and agentic AI engineering across platform teams.

Ашу
WADE Group

Senior AI Engineer, Mabriq

WADE Group
1 – 10 Қызметкерлер
SaaSКонсалтингМаркетинг

Build intelligent applications, AI agents, and data-driven solutions at Mabriq, a data and AI consultancy. The role focuses on Azure, Microsoft Foundry, RAG, backend development, and cloud platforms.

Ашу
AbbVie

National MSL Director, Gastroenterology at AbbVie

AbbVie

Lead AbbVie’s U.S. immunology field medical strategy and MSL teams. Oversee training, compliance, budgets, and alignment with clinical programs.

Ашу
General Dynamics Information Technology

Senior AI Engineer and Architect

General Dynamics Information Technology

Lead AI, machine learning, and large language model architecture for General Dynamics Information Technology’s government, defense, and intelligence missions. Take solutions from proof of concept to production across complex operational settings.

Ашу
Lyra Health

Vice President of Global Accounting at Lyra Health

Lyra Health

Lead Lyra Health’s global accounting organization as it prepares for public-company reporting. Oversee financial reporting, SOX controls, treasury, automation, and accounting transformation.

Ашу
Maker Lab

Senior AI Lead, Insights — Maker Lab (Singapore, Hybrid)

Maker Lab

Lead agentic AI, predictive intelligence, and governance initiatives for Maker Lab’s marketing teams across JAPAC. Advise executives and mentor senior AI specialists.

Ашу
EY

EY Associate Director, Global Service Lines Finance

EY

Advise EY Service Line CFOs on financial planning, forecasting and performance insights. Support strategic decisions across Assurance, Consulting, Strategy and Transactions, and Tax.

Ашу
NatWest Group

Principal Engineer, AI and UCX Platform, VP

NatWest Group

Design secure, scalable AI solutions for NatWest’s banking platforms. Lead architecture, automation, DevOps and agentic AI engineering.

Ашу
HighLevel

Staff Frontend Engineer, Commerce (India, Remote)

HighLevel
201 – 500 Қызметкерлер
SaaSКонсалтингЛогистика

Lead Commerce frontend architecture at HighLevel, an AI-powered business operating system for agencies and small businesses. Improve performance, accessibility, engineering standards, and scalable commerce experiences.

Ашу
Chemin AI

Mandarin and Korean Translation Reviewer

Chemin AI

Review Korean e-commerce content against Traditional Chinese translations for Kaya by Chemin, checking accuracy, fluency, and meaning against quality guidelines.

Ашу