TDCX
TDCX
TDCX ग्राहक अनुभव समाधान प्रदान करता है, जो व्यवसायों को कई माध्यमों के जरिए अपने ग्राहकों से संवाद करने और उन्हें सहायता देने में मदद करते हैं। इसकी सेवाओं में सुरक्षित और निजता-सचेत संदेश-व्यवस्था पर जोर दिया जाता है, साथ ही समुदाय की भागीदारी और समूह वार्तालापों की सुविधा भी मिलती है, जिससे संवाद व्यवस्थित और सुलभ बने रहते हैं। कंपनी की प्रोफ़ाइल ग्राहक अनुभव, संचार सेवाओं और संबंधित व्यावसायिक सहायता संचालन में अवसर तलाशने वाले पेशेवरों के लिए उपयोगी हो सकती है।

Assistant Customer Service Specialist – Singapore Onsite | TDCX

Support TDCX customers across multiple channels by investigating issues, providing tailored solutions, and pursuing first-contact resolution. Help maintain high service standards and customer satisfaction in an onsite Singapore role.

विवरण

  • Deliver a high-quality customer support experience through all relevant communication channels
  • Understand customer needs, verify details, investigate issues, and recommend suitable solutions or alternatives
  • Pursue first-contact resolution while coordinating follow-up with service partners and internal teams until cases are closed to standard
  • Share feedback on tools, resources, processes, and guidelines to improve workflows and the overall customer experience
  • Follow approved procedures to provide effective service and maximize customer satisfaction
  • Develop lasting customer relationships through responsive, proactive engagement
  • Complete additional management-assigned duties within the role and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System

आवश्यकताएँ

  • Hold a Diploma or higher qualification in any field, including an Advanced or Higher Diploma, Graduate Diploma, Bachelor’s, Postgraduate, Professional, or Master’s degree.
  • Related work experience of around two years is preferred, while fresh graduates are also welcome to apply.
  • Demonstrate strong time-management skills and a drive to exceed expectations.
  • Manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
  • Communicate confidently with strong listening and empathy skills, along with professional phone etiquette, clear articulation, appropriate tone, accurate grammar, and good voice quality.
  • Work comfortably with computers and multiple systems, with the ability to learn and adapt to new tools.
  • Show excellent spoken and written English skills, plus proficiency in the language of the supported market.

लाभ

  • Competitive compensation with additional perks
  • Broad medical, insurance, and social security coverage
  • Access to modern, high-quality workspaces
  • Employee engagement events and recognition initiatives
  • Structured learning and development opportunities for career progression
  • A supportive workplace culture focused on long-term growth
  • Convenient site with direct public transportation connections
  • Flexible work options
  • Guidance and mentoring from experienced specialists
  • Opportunity to join a globally recognized company with numerous industry awards

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