TDCX
TDCX
TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.

Assistant Customer Service Specialist – Singapore Onsite | TDCX

Support TDCX customers across multiple channels by investigating issues, providing tailored solutions, and pursuing first-contact resolution. Help maintain high service standards and customer satisfaction in an onsite Singapore role.

Сипаттама

  • Deliver a high-quality customer support experience through all relevant communication channels
  • Understand customer needs, verify details, investigate issues, and recommend suitable solutions or alternatives
  • Pursue first-contact resolution while coordinating follow-up with service partners and internal teams until cases are closed to standard
  • Share feedback on tools, resources, processes, and guidelines to improve workflows and the overall customer experience
  • Follow approved procedures to provide effective service and maximize customer satisfaction
  • Develop lasting customer relationships through responsive, proactive engagement
  • Complete additional management-assigned duties within the role and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System

Талаптар

  • Hold a Diploma or higher qualification in any field, including an Advanced or Higher Diploma, Graduate Diploma, Bachelor’s, Postgraduate, Professional, or Master’s degree.
  • Related work experience of around two years is preferred, while fresh graduates are also welcome to apply.
  • Demonstrate strong time-management skills and a drive to exceed expectations.
  • Manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
  • Communicate confidently with strong listening and empathy skills, along with professional phone etiquette, clear articulation, appropriate tone, accurate grammar, and good voice quality.
  • Work comfortably with computers and multiple systems, with the ability to learn and adapt to new tools.
  • Show excellent spoken and written English skills, plus proficiency in the language of the supported market.

Артықшылықтар

  • Competitive compensation with additional perks
  • Broad medical, insurance, and social security coverage
  • Access to modern, high-quality workspaces
  • Employee engagement events and recognition initiatives
  • Structured learning and development opportunities for career progression
  • A supportive workplace culture focused on long-term growth
  • Convenient site with direct public transportation connections
  • Flexible work options
  • Guidance and mentoring from experienced specialists
  • Opportunity to join a globally recognized company with numerous industry awards

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