TDCX oferă soluții pentru experiența clienților, concepute pentru a ajuta companiile să comunice cu clienții lor și să îi sprijine prin mai multe canale. Oferta sa pune accent pe mesageria securizată, care acordă atenție protejării vieții private, permițând totodată participarea în comunități și conversațiile de grup ce mențin interacțiunile organizate și accesibile. Profilul companiei poate fi relevant pentru profesioniștii care explorează oportunități în experiența clienților, serviciile de comunicare și operațiunile conexe de suport pentru afaceri.
Assistant Customer Service Specialist – Singapore Onsite | TDCX
Support TDCX customers across multiple channels by investigating issues, providing tailored solutions, and pursuing first-contact resolution. Help maintain high service standards and customer satisfaction in an onsite Singapore role.
Descriere
- Deliver a high-quality customer support experience through all relevant communication channels
- Understand customer needs, verify details, investigate issues, and recommend suitable solutions or alternatives
- Pursue first-contact resolution while coordinating follow-up with service partners and internal teams until cases are closed to standard
- Share feedback on tools, resources, processes, and guidelines to improve workflows and the overall customer experience
- Follow approved procedures to provide effective service and maximize customer satisfaction
- Develop lasting customer relationships through responsive, proactive engagement
- Complete additional management-assigned duties within the role and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System
Cerințe
- Hold a Diploma or higher qualification in any field, including an Advanced or Higher Diploma, Graduate Diploma, Bachelor’s, Postgraduate, Professional, or Master’s degree.
- Related work experience of around two years is preferred, while fresh graduates are also welcome to apply.
- Demonstrate strong time-management skills and a drive to exceed expectations.
- Manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs.
- Communicate confidently with strong listening and empathy skills, along with professional phone etiquette, clear articulation, appropriate tone, accurate grammar, and good voice quality.
- Work comfortably with computers and multiple systems, with the ability to learn and adapt to new tools.
- Show excellent spoken and written English skills, plus proficiency in the language of the supported market.
Beneficii
- Competitive compensation with additional perks
- Broad medical, insurance, and social security coverage
- Access to modern, high-quality workspaces
- Employee engagement events and recognition initiatives
- Structured learning and development opportunities for career progression
- A supportive workplace culture focused on long-term growth
- Convenient site with direct public transportation connections
- Flexible work options
- Guidance and mentoring from experienced specialists
- Opportunity to join a globally recognized company with numerous industry awards