Capgemini
Capgemini
Capgemini tashkilotlarga o‘z faoliyatini o‘zgartirish va boshqarishda yordam beradigan konsalting va texnologik xizmatlar kompaniyasidir. Uning faoliyati aerokosmik, avtomobilsozlik, bank ishi, sog‘liqni saqlash va logistika kabi sohalarni qamrab oladi; xizmatlari esa bulutli texnologiyalar, kiberxavfsizlik, ma’lumotlar va sun’iy intellekt hamda korxonalarni boshqarishni o‘z ichiga oladi. Capgemini raqamli transformatsiyaga yondashuvining bir qismi sifatida innovatsiya va barqaror rivojlanishga ham e’tibor qaratadi. Kompaniya innovatsion va xilma-xil ishchi kuchini shakllantirishga urg‘u bergan holda, turli kasblar hamda tajriba darajalaridagi mutaxassislarni ishga qabul qiladi.

Service Operations Manager, Telco Operations – Madrid Onsite | Capgemini

Lead critical telecommunications operations for Capgemini Engineering in Madrid. Oversee service levels, incidents, KPIs, and 24x7 operations teams.

Tavsif

  • Oversee end-to-end service operations and ensure delivery against customer service commitments
  • Maintain comprehensive service visibility by identifying operational risks and anticipating deviations
  • Track service performance, quality, and availability metrics
  • Monitor SLAs, KPIs, and customer experience indicators
  • Coordinate the operational teams involved in service delivery
  • Lead operational response during critical situations and coordinate communication among stakeholders
  • Assess the impact of major incidents on customers, services, and contractual commitments
  • Serve as the primary operational contact for the customer's technical leadership
  • Oversee changes, scheduled maintenance, and other activities affecting service delivery
  • Drive automation, continuous improvement, and operational process optimization initiatives
  • Prepare and present executive reports on service progress, quality, and performance
  • Lead an operations team while ensuring efficiency, quality, and achievement of objectives

Talablar

  • At least five years of experience in a NOC, SNOC, or network operations center, with active responsibility for critical incidents and services
  • Experience leading high-impact incidents and coordinating customer and technical crisis bridges
  • Deep knowledge of telecommunications service operations and control center management
  • Experience tracking and managing SLAs, operational KPIs, and service quality metrics
  • Experience leading 24x7 operations teams, including shifts, on-call rotations, and escalations
  • Ability to engage with executive stakeholders and serve as the primary customer contact
  • Experience managing changes and scheduled work in critical environments
  • Knowledge of ticketing, monitoring, and operational reporting tools
  • Professional fluency in English and Spanish
  • Strong leadership, decision-making, and pressure-management skills
  • ITIL v4 certification is desirable
  • Previous experience with telecommunications operators or managed service providers is desirable
  • Knowledge of Power BI and operational dashboards is desirable
  • Experience driving automation and continuous improvement initiatives is desirable

Imtiyozlar

  • Training in technology and personal skills
  • Life and accident insurance
  • Medical insurance subsidized at 50%
  • 24 working days of vacation
  • Two personal days
  • December 24 and 31 as non-working days
  • Flexible compensation plan
  • Meal allowance
  • Additional financial support for remote work
  • Flexible working hours
  • Summer intensive working schedule
  • Family support benefits
  • Additional public holidays
  • Multicultural and accessible work environment
  • Professional growth opportunities

O‘xshash ish o‘rinlari

MÜNZING CHEMIE GmbH

Sales Manager, Mid-Atlantic Specialty Chemicals

MÜNZING CHEMIE GmbH
501 – 1 000 Xodimlar
Ishlab chiqarishKimyo

Lead technical sales of specialty chemical additives across the Mid-Atlantic, serving customers in coatings, adhesives, inks, and construction. Manage existing accounts while developing new business through customer visits and project-based selling.

Ochish
MÜNZING

MÜNZING Mid-Atlantic Sales Manager, Specialty Chemicals

MÜNZING

Lead territory sales for MÜNZING’s specialty chemical additives across the Mid-Atlantic, using technical project selling to develop customer relationships and close business. Manage a $3–5 million territory and build $1–2 million in near-term business potential across coatings, adhesives, inks, and construction markets.

Ochish
Proofpoint

Mid-Market Named Account Manager, Cybersecurity — Proofpoint

Proofpoint

Sell Proofpoint’s cybersecurity platform to mid-market accounts in Washington or Oregon. The role covers account management, partner sales, prospecting, and complex multi-year solutions.

Ochish