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Hostaway
Hostaway
51 – 200 Xodimlar
KonsaltingLogistikaMehmondo‘stlik
Hostaway mehmondo‘stlik sohasidagi mulk boshqaruvchilari uchun ta’tilga mo‘ljallangan ijara mulklarini boshqarish dasturiy ta’minotini ishlab chiqadi. Uning platformasi kanallarni boshqarish, mehmonlarga avtomatlashtirilgan xabarlar yuborish, dinamik narxlash, moliyaviy hisob yuritish, bronlarni boshqarish va operatsion ish jarayonlarini yagona boshqaruv panelida birlashtiradi. Platforma Airbnb, Vrbo, Booking.com va boshqa yirik sayohat platformalari bilan integratsiyalarni ham taqdim etadi. Hostaway maxsus integratsiyalar uchun API taqdim etadi hamda bir nechta e’londan minglab e’longacha bo‘lgan portfellarni boshqaradigan mulk boshqaruvchilarini qo‘llab-quvvatlaydi. Kompaniya jamoasiga butun dunyodagi mulk boshqaruvchilariga xizmat ko‘rsatuvchi mijozlarni qo‘llab-quvvatlash operatsiyalari, shuningdek ijara boshqaruvi vositalari uchun mas’ul mahsulot va texnik jamoalar kiradi.
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Kompaniyadagi ish o‘rinlari

Senior Customer Success Manager, North America (Remote)

Guide North American property managers as they adopt Hostaway’s AI-powered vacation rental platform. Own onboarding, account health, renewals, retention, and customer education across SaaS accounts.

USAmerika Qo‘shma ShtatlariALAlabamaAZArizonaFLFloridaILIllinoysMAMassachusetsMNMinnesotaMOMissuriNJNyu-JersiNCShimoliy KarolinaSCJanubiy KarolinaTNTennessiTXTexasMasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlar muvaffaqiyatiMijozlar muvaffaqiyati menejeri

Tavsif

  • Help customers adopt Hostaway’s vacation rental management platform
  • Learn customer needs and lead tailored onboarding and ongoing engagement
  • Build customer relationships and plans that support retention and satisfaction
  • Own escalated customer issues and coordinate timely resolutions with internal teams
  • Check in with clients regularly and provide relevant support and solutions
  • Host webinars and develop user guides and training materials
  • Share customer insights with Sales and Product to inform business strategy and product improvements
  • Track and report account health, product usage, and customer satisfaction
  • Help North American customers get effective use from Hostaway’s AI-powered vacation rental software

Talablar

  • Bring 3–5 years of customer success experience in the SaaS industry
  • Manage a large portfolio, including 100 mid-market accounts, while completing expected customer engagement activities
  • Show a record of performance in Net Revenue Retention (NRR) and Gross Revenue Retention (GRR)
  • Demonstrate expertise in identifying risk, segmenting portfolios, and owning renewals
  • Build strong customer relationships and manage expectations across a large client base
  • Apply strong problem-solving skills
  • Speak English at a native level
  • Be based in North America in the EST or CST time zone
  • Be able to work without visa sponsorship

Imtiyozlar

  • Market-rate compensation based on the applicant’s country
  • Fully remote work from within your country of residence
  • Stock options
  • Professional learning and development opportunities
  • Career advancement opportunities
  • Annual paid leave
  • Country-specific health insurance and pension where customary
  • A dynamic, diverse, international team culture

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65 000 $ – 85 000 $ / yil
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KonsaltingLogistikaMarketing
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