Hostaway
Hostaway
Hostaway आतिथ्य क्षेत्र में संपत्ति प्रबंधकों के लिए अवकाश किराया प्रबंधन सॉफ़्टवेयर विकसित करता है। इसका प्लेटफ़ॉर्म चैनल प्रबंधन, स्वचालित अतिथि संदेश, गतिशील मूल्य निर्धारण, वित्तीय ट्रैकिंग, बुकिंग प्रशासन और परिचालन कार्यप्रवाह को एक ही डैशबोर्ड में एकत्र करता है तथा Airbnb, Vrbo, Booking.com और अन्य प्रमुख यात्रा प्लेटफ़ॉर्मों के साथ एकीकरण प्रदान करता है। Hostaway कस्टम एकीकरण के लिए API भी उपलब्ध कराता है और उन संपत्ति प्रबंधकों का समर्थन करता है जो कुछ लिस्टिंग से लेकर हज़ारों संपत्तियों तक के पोर्टफोलियो का प्रबंधन करते हैं। कंपनी की टीम में दुनिया भर के संपत्ति प्रबंधकों की सेवा करने वाली ग्राहक सहायता संचालन टीम के साथ-साथ उसके किराया प्रबंधन उपकरणों के लिए ज़िम्मेदार उत्पाद और तकनीकी टीमें शामिल हैं।

Senior Customer Success Manager, North America (Remote)

Guide North American property managers as they adopt Hostaway’s AI-powered vacation rental platform. Own onboarding, account health, renewals, retention, and customer education across SaaS accounts.

विवरण

  • Help customers adopt Hostaway’s vacation rental management platform
  • Learn customer needs and lead tailored onboarding and ongoing engagement
  • Build customer relationships and plans that support retention and satisfaction
  • Own escalated customer issues and coordinate timely resolutions with internal teams
  • Check in with clients regularly and provide relevant support and solutions
  • Host webinars and develop user guides and training materials
  • Share customer insights with Sales and Product to inform business strategy and product improvements
  • Track and report account health, product usage, and customer satisfaction
  • Help North American customers get effective use from Hostaway’s AI-powered vacation rental software

आवश्यकताएँ

  • Bring 3–5 years of customer success experience in the SaaS industry
  • Manage a large portfolio, including 100 mid-market accounts, while completing expected customer engagement activities
  • Show a record of performance in Net Revenue Retention (NRR) and Gross Revenue Retention (GRR)
  • Demonstrate expertise in identifying risk, segmenting portfolios, and owning renewals
  • Build strong customer relationships and manage expectations across a large client base
  • Apply strong problem-solving skills
  • Speak English at a native level
  • Be based in North America in the EST or CST time zone
  • Be able to work without visa sponsorship

लाभ

  • Market-rate compensation based on the applicant’s country
  • Fully remote work from within your country of residence
  • Stock options
  • Professional learning and development opportunities
  • Career advancement opportunities
  • Annual paid leave
  • Country-specific health insurance and pension where customary
  • A dynamic, diverse, international team culture

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