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Hostaway
Hostaway
51 – 200 Zaposleni
GostinstvoLogistikaSvetovanje
Hostaway razvija programsko opremo za upravljanje počitniških nastanitev za upravljavce nepremičnin v gostinstvu. Njegova platforma združuje upravljanje distribucijskih kanalov, avtomatizirano sporočanje gostom, dinamično določanje cen, finančno spremljanje, upravljanje rezervacij in operativne delovne tokove v eni nadzorni plošči, z integracijami za Airbnb, Vrbo, Booking.com in druge večje potovalne platforme. Hostaway ponuja tudi API za prilagojene integracije ter podpira upravljavce nepremičnin, ki upravljajo portfelje od manjšega števila nastanitev do več tisoč. Ekipa podjetja vključuje podporne službe za stranke, ki upravljavcem nepremičnin pomagajo po vsem svetu, ter produktne in tehnične ekipe, odgovorne za njegova orodja za upravljanje najemov.
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Delovna mesta v podjetju

Senior Customer Success Manager, North America (Remote)

Guide North American property managers as they adopt Hostaway’s AI-powered vacation rental platform. Own onboarding, account health, renewals, retention, and customer education across SaaS accounts.

USZdružene države AmerikeALAlabamaAZArizonaFLFloridaILIllinoisMAMassachusettsMNMinnesotaMOMisuriNJNew JerseyNCSeverna KarolinaSCJužna KarolinaTNTennesseeTXTeksasNa daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaUspeh strankVodja uspeha strank

Opis

  • Help customers adopt Hostaway’s vacation rental management platform
  • Learn customer needs and lead tailored onboarding and ongoing engagement
  • Build customer relationships and plans that support retention and satisfaction
  • Own escalated customer issues and coordinate timely resolutions with internal teams
  • Check in with clients regularly and provide relevant support and solutions
  • Host webinars and develop user guides and training materials
  • Share customer insights with Sales and Product to inform business strategy and product improvements
  • Track and report account health, product usage, and customer satisfaction
  • Help North American customers get effective use from Hostaway’s AI-powered vacation rental software

Zahteve

  • Bring 3–5 years of customer success experience in the SaaS industry
  • Manage a large portfolio, including 100 mid-market accounts, while completing expected customer engagement activities
  • Show a record of performance in Net Revenue Retention (NRR) and Gross Revenue Retention (GRR)
  • Demonstrate expertise in identifying risk, segmenting portfolios, and owning renewals
  • Build strong customer relationships and manage expectations across a large client base
  • Apply strong problem-solving skills
  • Speak English at a native level
  • Be based in North America in the EST or CST time zone
  • Be able to work without visa sponsorship

Ugodnosti

  • Market-rate compensation based on the applicant’s country
  • Fully remote work from within your country of residence
  • Stock options
  • Professional learning and development opportunities
  • Career advancement opportunities
  • Annual paid leave
  • Country-specific health insurance and pension where customary
  • A dynamic, diverse, international team culture

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