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Hostaway
Hostaway
51 – 200 Angajați
ConsultanțăLogisticăOspitalitate
Hostaway dezvoltă software pentru gestionarea proprietăților de vacanță, destinat administratorilor de proprietăți din sectorul ospitalității. Platforma sa reunește într-un singur tablou de bord gestionarea canalelor, mesageria automată pentru oaspeți, stabilirea dinamică a prețurilor, monitorizarea financiară, administrarea rezervărilor și fluxurile operaționale de lucru, oferind integrări cu Airbnb, Vrbo, Booking.com și alte platforme importante de călătorii. Hostaway oferă și un API pentru integrări personalizate și sprijină administratorii care gestionează portofolii cuprinse de la un număr mic de proprietăți până la mii de listări. Echipa companiei include operațiuni de asistență pentru clienți care deservesc administratori de proprietăți la nivel global, alături de echipele de produs și tehnologie responsabile de instrumentele sale de gestionare a închirierilor.
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Locurile de muncă ale companiei

Senior Customer Success Manager, North America (Remote)

Guide North American property managers as they adopt Hostaway’s AI-powered vacation rental platform. Own onboarding, account health, renewals, retention, and customer education across SaaS accounts.

USStatele Unite ale AmericiiALAlabamaAZArizonaFLFloridaILIllinoisMAMassachusettsMNMinnesotaMOMissouriNJNew JerseyNCCarolina de NordSCCarolina de SudTNTennesseeTXTexasRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Help customers adopt Hostaway’s vacation rental management platform
  • Learn customer needs and lead tailored onboarding and ongoing engagement
  • Build customer relationships and plans that support retention and satisfaction
  • Own escalated customer issues and coordinate timely resolutions with internal teams
  • Check in with clients regularly and provide relevant support and solutions
  • Host webinars and develop user guides and training materials
  • Share customer insights with Sales and Product to inform business strategy and product improvements
  • Track and report account health, product usage, and customer satisfaction
  • Help North American customers get effective use from Hostaway’s AI-powered vacation rental software

Cerințe

  • Bring 3–5 years of customer success experience in the SaaS industry
  • Manage a large portfolio, including 100 mid-market accounts, while completing expected customer engagement activities
  • Show a record of performance in Net Revenue Retention (NRR) and Gross Revenue Retention (GRR)
  • Demonstrate expertise in identifying risk, segmenting portfolios, and owning renewals
  • Build strong customer relationships and manage expectations across a large client base
  • Apply strong problem-solving skills
  • Speak English at a native level
  • Be based in North America in the EST or CST time zone
  • Be able to work without visa sponsorship

Beneficii

  • Market-rate compensation based on the applicant’s country
  • Fully remote work from within your country of residence
  • Stock options
  • Professional learning and development opportunities
  • Career advancement opportunities
  • Annual paid leave
  • Country-specific health insurance and pension where customary
  • A dynamic, diverse, international team culture

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