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SmartLab Learning
SmartLab Learning
11 – 50 Angajați
Educație
SmartLab Learning dezvoltă programe STEM practice, bazate pe proiecte, pentru școli de la grădiniță până la clasa a XII-a. SmartLab, SmartLab Studio și centrele sale de învățare reunesc spații de învățare personalizate, instrumente de producție video, platforme digitale și programe școlare aliniate standardelor statale și naționale. Compania colaborează cu cadrele didactice pentru a susține proiectele colaborative, învățarea personalizată și dezvoltarea competențelor sociale, emoționale și de leadership ale elevilor.
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Locurile de muncă ale companiei

Remote Customer Success Manager, K–12 EdTech

Guide U.S. K–12 schools through onboarding and adoption of SmartLab STEM programs, while managing renewals and account growth. Build educator relationships, track outcomes and usage, and support customer advocacy in a remote role.

USStatele Unite ale AmericiiILIllinoisMIMichigan
65.000 $ – 85.000 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Partner with Technical Support and Implementation teams to onboard customers and launch their programs.
  • Keep customers informed during onboarding and build relationships with school and district stakeholders.
  • Manage customer relationships, build trust, support program continuity, and reinforce SmartLab’s value.
  • Work with territory Sales representatives on account health, stakeholder changes, and growth opportunities.
  • Lead business reviews that present usage analytics, student outcomes, and return on investment.
  • Learn each customer’s decision process, goals, priorities, stakeholders, and changing needs.
  • Assess renewal risk using HubSpot, Salesforce, and customer feedback.
  • Find expansion opportunities and carry out customer success and renewal plans.
  • Develop customer advocates and secure references, testimonials, case studies, and event participation.
  • Coordinate internal teams to resolve customer-impacting issues and communicate escalations clearly.
  • Record customer feedback and feature requests, and share patterns with Product and Marketing.
  • Keep Salesforce records current and communicate account status, risks, renewals, and growth opportunities.
  • Track project milestones in Monday.com dashboards and share progress internally.

Cerințe

  • Bachelor’s degree or at least five years of relevant experience in Customer Success, Account Management, or K–12 EdTech implementation.
  • Demonstrated success managing renewals in a subscription software or curriculum-as-a-service setting.
  • Strong knowledge of U.S. K–12 purchasing cycles, funding sources, and classroom environments.
  • Excellent skills in virtual facilitation, presentations, and storytelling.
  • Comfort building Salesforce reports and interpreting engagement analytics.
  • Able to work independently on a fully remote, distributed team and communicate effectively asynchronously.
  • K–12 teaching or leadership experience is preferred.
  • Experience with HubSpot, Salesforce, Monday.com, and Microsoft 365, including Teams and Outlook.
  • Familiarity with STEM or project-based learning approaches is preferred.
  • Experience preparing for and leading Quarterly Business Reviews, Executive Business Reviews, and other key customer milestones is preferred.
  • Willingness to travel up to 15%, primarily for school launches, regional conferences, and company events.

Beneficii

  • Medical, dental, vision, and ancillary health coverage.
  • 401(k) and IRA retirement plans.
  • Basic and voluntary life insurance, including accidental death and dismemberment coverage.
  • Paid vacation and 14 company-paid holidays each year.
  • Maternity and paternity leave.
  • Short-term and long-term disability options.
  • The listed salary range is $75,000–$95,000.

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