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Samsara
Samsara
1001 – 5000 Zaposleni
Sponzor vizuma H1BGradbeništvoLogistikaZdravstveno varstvo
Samsara razvija tehnologijo za povezano upravljanje dejavnosti organizacij, ki upravljajo vozila, opremo, delovišča in mobilne ekipe. Njena platforma združuje videotehnologijo za varnost, telematiko vozil, spremljanje opreme, aplikacije za zaposlene, pregled nad delovišči, GPS, sledenje sredstvom, usposabljanje za skladnost in opozorila v realnem času, da lahko ekipe usklajujejo dejavnosti in ukrepajo na podlagi pravočasnih podatkov. Samsara deluje v sektorjih, kot so logistika, promet, gradbeništvo, zdravstvo in javna uprava, njeni izdelki pa so zasnovani za podporo varnejšemu, učinkovitejšemu in bolj trajnostnemu vsakodnevnemu delu. Iskalcem zaposlitve podjetje ponuja priložnosti za sodelovanje pri tehnologiji, ki jo uporabljajo kompleksne, geografsko razpršene organizacije in operativne ekipe.
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Delovna mesta v podjetju

Customer Success Manager II, Scale Programs

Lead Samsara’s US Scale Customer Success team, shaping retention, renewals, expansion, and product adoption across a large customer portfolio. Build AI-enabled engagement programs and develop customer success managers.

USZdružene države Amerike
125.902 $ – 190.440 $ / leto
Na daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaUspeh strankVodja uspeha strank
IoT

Opis

  • Lead the US Scale Customer Success team for a high-volume portfolio of mid-market and large commercial customers.
  • Develop the team’s engagement model, playbooks, and digital, automated, lifecycle, and AI-enabled programs.
  • Coach customer success managers to focus on customer outcomes rather than activity.
  • Set the standard for Scale Customer Success and strengthen team effectiveness.
  • Segment customers into service tiers and define suitable engagement models.
  • Improve customer retention and renewal outcomes.
  • Work with Sales to expand customer accounts.
  • Help customer success managers deepen and broaden product adoption.
  • Hire, develop, and manage customer success managers responsible for portfolios of more than 100 accounts.
  • Increase productivity through AI, automation, digital programs, lifecycle workflows, and tool integrations.
  • Promote the use of AI-powered workflows and tools.
  • Use data insights to identify and reduce customer risk.
  • Collaborate with Sales, Revenue Operations, Marketing, Product, and Business Technology.
  • Lead critical customer escalations and provide leadership coverage.

Zahteve

  • At least five years of experience in Customer Success or Account Management.
  • At least two years of direct people-management experience leading customer success managers or similar customer-facing teams, with each manager overseeing a portfolio of more than 100 accounts.
  • Experience building or substantially redesigning a scaled, tech-touch, or digital customer success model for pooled managers, with measurable retention or expansion results.
  • Have owned or significantly influenced customer retention and expansion outcomes.
  • Strong analytical skills, including using data for prioritization, segmentation, and performance management.
  • Ability to lead through ambiguity, organizational change, and rapid growth in a high-volume setting.
  • Experience at a SaaS company with a hardware or IoT component.
  • Experience integrating AI into customer success workflows to improve team productivity measurably.
  • Advanced proficiency with Gainsight or a similar customer success platform.
  • Experience partnering closely with Sales on account expansion and strategy.
  • Must live in the United States, outside the San Francisco Bay, New York City, and Washington, D.C. metro areas.

Ugodnosti

  • Above-market total compensation with base salary, performance-based bonus or variable pay, and equity for eligible roles.
  • Flexible, employee-led remote work model.
  • Professional development stipend.
  • Comprehensive health plans.
  • Parental leave plans.
  • Remote, hybrid, or on-site work options where applicable.
  • Equal opportunity employment and reasonable accommodations.

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