Hire Overseas
Hire Overseas
Hire Overseas 2023 में स्थापित एक भर्ती एजेंसी है, जो व्यवसायों को तकनीकी, डिज़ाइन, मार्केटिंग, प्रशासनिक सहायता और संबंधित भूमिकाओं के लिए दूरस्थ कार्य हेतु विदेशों से प्रतिभाएँ खोजने में मदद करती है। कंपनी परामर्श, मार्केटिंग और लॉजिस्टिक्स सहित विभिन्न क्षेत्रों के ग्राहकों के साथ काम करती है और उनका ध्यान ऐसे सावधानीपूर्वक जांचे गए उम्मीदवारों से जोड़ने पर है, जो दैनिक संचालन और व्यवसाय के विकास में सहयोग कर सकें। Hire Overseas के अनुसार, वह वैश्विक आवेदकों में से 1% से भी कम को अपने प्रतिभा नेटवर्क में स्वीकार करती है।

Internal Customer Success Manager

Manage client relationships and candidate placements for Hire Overseas, an offshore staffing platform. Build retention, repeat hiring, reviews, and referrals through responsive account support.

विवरण

  • Manage client relationships from post-sale through ongoing account support.
  • Act as clients’ primary contact and join kickoff, check-in, and escalation calls.
  • Hold regular check-ins across active accounts.
  • Spot and resolve contractor and client issues proactively.
  • Respond to client messages, including outside core hours when needed.
  • Review and select 1–5 candidates presented by recruiting for each role.
  • Present candidates, coordinate interviews, gather feedback, and complete placements.
  • Take responsibility for the quality of candidates presented to clients.
  • Find opportunities for clients to hire again.
  • Ask clients for reviews and referrals.
  • Mark placements and milestones with thoughtful, personalized gestures.
  • Turn client satisfaction into retention, repeat business, and referrals.
  • Take part in application, video introduction, assessment, executive interview, and background or reference check stages.
  • Review candidates at application, video introduction, assessment, executive interview, and background or reference check stages.

आवश्यकताएँ

  • Experience in customer success, account management, staffing, or recruiting.
  • Strong critical thinking and the ability to form, explain, and apply sound judgments.
  • A strong sense of ownership in resolving client issues.
  • Clear, personable written communication.
  • Responsive service and the ability to prioritize clients.
  • Ability to grow into a changing role without a predefined playbook.
  • Preferred: experience in staffing, recruiting, or offshore hiring.
  • Preferred: experience at a small, founder-led company.
  • Preferred: familiarity with offshore talent markets in the Philippines, Latin America, or Africa.
  • An up-to-date resume is required.
  • A 1–2 minute Loom video is required; only applicants who submit one will proceed.

लाभ

  • Paid time off under company policy.
  • Company holidays observed according to company guidelines.
  • Fully remote work setup.
  • Pay in USD twice monthly, on the 15th and 30th.
  • Direct access to both co-founders.
  • A high-ownership role with room to grow as the company scales.

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