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Hire Overseas
Hire Overseas
1 – 10 Employees
ConsultingLogisticsMarketing
Hire Overseas is a recruitment agency founded in 2023 that helps businesses find overseas talent for remote roles across technical, design, marketing, administrative support, and related functions. The company works with clients in areas including consulting, marketing, and logistics, with a focus on connecting them with carefully screened candidates who can support day-to-day operations and business growth. Hire Overseas states that it accepts fewer than 1% of global applicants into its talent network.
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Internal Customer Success Manager

Manage client relationships and candidate placements for Hire Overseas, an offshore staffing platform. Build retention, repeat hiring, reviews, and referrals through responsive account support.

USUnited StatesCOColoradoMAMassachusettsMIMichiganOHOhioTXTexasUTUtahRemoteFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Manage client relationships from post-sale through ongoing account support.
  • Act as clients’ primary contact and join kickoff, check-in, and escalation calls.
  • Hold regular check-ins across active accounts.
  • Spot and resolve contractor and client issues proactively.
  • Respond to client messages, including outside core hours when needed.
  • Review and select 1–5 candidates presented by recruiting for each role.
  • Present candidates, coordinate interviews, gather feedback, and complete placements.
  • Take responsibility for the quality of candidates presented to clients.
  • Find opportunities for clients to hire again.
  • Ask clients for reviews and referrals.
  • Mark placements and milestones with thoughtful, personalized gestures.
  • Turn client satisfaction into retention, repeat business, and referrals.
  • Take part in application, video introduction, assessment, executive interview, and background or reference check stages.
  • Review candidates at application, video introduction, assessment, executive interview, and background or reference check stages.

Requirements

  • Experience in customer success, account management, staffing, or recruiting.
  • Strong critical thinking and the ability to form, explain, and apply sound judgments.
  • A strong sense of ownership in resolving client issues.
  • Clear, personable written communication.
  • Responsive service and the ability to prioritize clients.
  • Ability to grow into a changing role without a predefined playbook.
  • Preferred: experience in staffing, recruiting, or offshore hiring.
  • Preferred: experience at a small, founder-led company.
  • Preferred: familiarity with offshore talent markets in the Philippines, Latin America, or Africa.
  • An up-to-date resume is required.
  • A 1–2 minute Loom video is required; only applicants who submit one will proceed.

Benefits

  • Paid time off under company policy.
  • Company holidays observed according to company guidelines.
  • Fully remote work setup.
  • Pay in USD twice monthly, on the 15th and 30th.
  • Direct access to both co-founders.
  • A high-ownership role with room to grow as the company scales.

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