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VSP Vision Care
VSP Vision Care
1 001 – 5 000 Xodimlar
MarketingOziq-ovqat va ichimliklarSog‘liqni saqlash
VSP Vision Care ko‘z parvarishi va ko‘zoynaklarni yanada qulay va ommabop qilishga e’tibor qaratadigan sog‘liqni saqlash kompaniyasidir. Uning xizmatlari ko‘rish bo‘yicha tibbiy yordam izlayotgan insonlar, shuningdek, o‘z amaliyotlarini boshqarayotgan xizmat ko‘rsatuvchi mutaxassislarni qo‘llab-quvvatlaydi; bunda sifat, mijozlarga xizmat ko‘rsatish va ko‘zoynak imtiyozlarining ahamiyatiga urg‘u beriladi. VSP Vision Care faoliyatida sog‘liqni saqlashdagi tenglik, barqarorlik, xilma-xillik, inklyuzivlik va mansublikni ham ta’kidlaydi. Kompaniya Follow Your Heart kabi tashabbuslar orqali yaxshiroq ko‘rish yordamida insonlarga o‘z salohiyatini ro‘yobga chiqarishga ko‘maklashish, shuningdek, faxriylar va harbiylar bilan bog‘liq hamjamiyatni qo‘llab-quvvatlashni maqsad qiladi.
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Kompaniyadagi ish o‘rinlari

Remote Customer Support Representative

Provide customer support for VSP Vision Care by assisting members, clients, providers, and business partners with orders, payments, eligibility, claims, products, and services.

USAmerika Qo‘shma Shtatlari
15 $ – 22 $ / soat
MasofaviyTo‘liq stavkaJuniorDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Tavsif

  • Deliver accurate, timely, and efficient customer support under general supervision
  • Respond to routine and complex inquiries from members, clients, providers, and internal and external business partners
  • Assist customers by telephone, in person, and through internet and email channels
  • Maintain detailed knowledge of prescriptions, plans, products, services, procedures, e-commerce, internet use, payment processing, eligibility verification, order and shipping status, and applicable stock availability
  • Prepare documentation, letters, and forms accurately
  • Conduct quality assurance testing for company software
  • Investigate and resolve customer issues and complaints
  • Address non-standard customer problems using sound judgment
  • Explain and promote company products, services, and solutions to current and prospective customers
  • Track customer trends and share insights with business partners, leaders, and divisions
  • Recommend corrections, updates, or solutions and appropriately escalate issues affecting the wider organization
  • Meet customer service and support standards for the assigned line of business
  • Keep current with customer service policies, procedures, and product and service information
  • Attend benefit fairs, open enrollment meetings, and client meetings when required, including occasional overnight travel
  • Assist Sales Representatives with customer-order inquiries when needed
  • Act as the initial contact for Sales Representatives when required
  • Process claims according to business needs and changing workflow demands

Talablar

  • One to two years of customer service experience managing moderately complex to complex customer inquiries
  • Experience in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear environments
  • Availability for any shift, including weekends, holidays, and overnight hours
  • Working knowledge of the internet and basic browser settings
  • Ability to use multiple software applications at the same time
  • Working knowledge of Microsoft Office
  • Strong verbal communication skills
  • Strong written communication skills
  • Excellent interpersonal and relationship-building abilities
  • Ability to ask relevant questions to understand customer needs
  • Demonstrated problem-solving, negotiation, and decision-making abilities
  • Ability to apply customer and call-handling guidelines with discretion and sound judgment
  • Ability to listen, process transactions, and engage with customers simultaneously in a fast-paced setting
  • Credit check required when acting as a third-party administrator for payment processing
  • Required home setup includes Windows 10, an Intel Core i5-7500 CPU, 16GB DDR4 memory, a 256GB solid-state drive, a wired headset, and a wired router or modem connection
  • Home internet must provide 50 Mbps download, 10 Mbps upload, and loaded latency below 150 ms
  • Must maintain a high level of engagement in virtual settings, including camera presence during meetings

Imtiyozlar

  • Company-provided Windows 10 computer
  • Company-provided Intel Core i5-7500 CPU
  • Company-provided 16GB DDR4 memory
  • Company-provided 256GB solid-state drive
  • Company-provided wired headset
  • Camera presence during virtual meetings
  • Equal opportunity employment
  • Drug-free workplace
  • Pre-employment substance abuse testing

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