VSP Vision Care
VSP Vision Care
VSP Vision Care एक स्वास्थ्य सेवा कंपनी है, जिसका उद्देश्य नेत्र देखभाल और चश्मों को अधिक लोगों तक सुलभ बनाना है। इसकी सेवाएँ दृष्टि देखभाल की तलाश करने वाले लोगों और अपने क्लिनिक संचालित करने वाले प्रदाताओं—दोनों का समर्थन करती हैं, जिसमें गुणवत्ता, ग्राहक सेवा और चश्मों से मिलने वाले लाभों के महत्व पर ज़ोर दिया जाता है। VSP Vision Care अपने कार्यों में स्वास्थ्य समानता, स्थिरता, विविधता, समावेशन और अपनेपन को भी प्राथमिकता देती है। Follow Your Heart जैसी पहलों के माध्यम से कंपनी बेहतर दृष्टि के जरिए लोगों को अपनी क्षमता हासिल करने में मदद करने के साथ-साथ पूर्व सैनिकों और सैन्य-संबद्ध समुदाय का समर्थन करने का लक्ष्य रखती है।

Remote Customer Support Representative

Provide customer support for VSP Vision Care by assisting members, clients, providers, and business partners with orders, payments, eligibility, claims, products, and services.

विवरण

  • Deliver accurate, timely, and efficient customer support under general supervision
  • Respond to routine and complex inquiries from members, clients, providers, and internal and external business partners
  • Assist customers by telephone, in person, and through internet and email channels
  • Maintain detailed knowledge of prescriptions, plans, products, services, procedures, e-commerce, internet use, payment processing, eligibility verification, order and shipping status, and applicable stock availability
  • Prepare documentation, letters, and forms accurately
  • Conduct quality assurance testing for company software
  • Investigate and resolve customer issues and complaints
  • Address non-standard customer problems using sound judgment
  • Explain and promote company products, services, and solutions to current and prospective customers
  • Track customer trends and share insights with business partners, leaders, and divisions
  • Recommend corrections, updates, or solutions and appropriately escalate issues affecting the wider organization
  • Meet customer service and support standards for the assigned line of business
  • Keep current with customer service policies, procedures, and product and service information
  • Attend benefit fairs, open enrollment meetings, and client meetings when required, including occasional overnight travel
  • Assist Sales Representatives with customer-order inquiries when needed
  • Act as the initial contact for Sales Representatives when required
  • Process claims according to business needs and changing workflow demands

आवश्यकताएँ

  • One to two years of customer service experience managing moderately complex to complex customer inquiries
  • Experience in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear environments
  • Availability for any shift, including weekends, holidays, and overnight hours
  • Working knowledge of the internet and basic browser settings
  • Ability to use multiple software applications at the same time
  • Working knowledge of Microsoft Office
  • Strong verbal communication skills
  • Strong written communication skills
  • Excellent interpersonal and relationship-building abilities
  • Ability to ask relevant questions to understand customer needs
  • Demonstrated problem-solving, negotiation, and decision-making abilities
  • Ability to apply customer and call-handling guidelines with discretion and sound judgment
  • Ability to listen, process transactions, and engage with customers simultaneously in a fast-paced setting
  • Credit check required when acting as a third-party administrator for payment processing
  • Required home setup includes Windows 10, an Intel Core i5-7500 CPU, 16GB DDR4 memory, a 256GB solid-state drive, a wired headset, and a wired router or modem connection
  • Home internet must provide 50 Mbps download, 10 Mbps upload, and loaded latency below 150 ms
  • Must maintain a high level of engagement in virtual settings, including camera presence during meetings

लाभ

  • Company-provided Windows 10 computer
  • Company-provided Intel Core i5-7500 CPU
  • Company-provided 16GB DDR4 memory
  • Company-provided 256GB solid-state drive
  • Company-provided wired headset
  • Camera presence during virtual meetings
  • Equal opportunity employment
  • Drug-free workplace
  • Pre-employment substance abuse testing

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