LogoFresh Jobs Ahead
VSP Vision Care
VSP Vision Care
1001 – 5000 Darbinieki
MārketingsPārtika un dzērieniVeselības aprūpe
VSP Vision Care ir veselības aprūpes uzņēmums, kas koncentrējas uz to, lai acu aprūpe un brilles būtu pieejamākas. Tā pakalpojumi atbalsta gan cilvēkus, kuri meklē redzes aprūpi, gan pakalpojumu sniedzējus, kuri pārvalda savas prakses, īpašu uzmanību pievēršot kvalitātei, klientu apkalpošanai un briļļu pabalstu vērtībai. VSP Vision Care savā darbībā izceļ arī veselības vienlīdzību, ilgtspēju, daudzveidību, iekļaušanu un piederības sajūtu. Ar tādām iniciatīvām kā Follow Your Heart uzņēmums cenšas palīdzēt cilvēkiem ar labākas redzes palīdzību sasniegt savu potenciālu, kā arī atbalstīt veterānus un ar militāro jomu saistīto kopienu.
LinkedIn
Vakances uzņēmumā

Remote Customer Support Representative

Provide customer support for VSP Vision Care by assisting members, clients, providers, and business partners with orders, payments, eligibility, claims, products, and services.

USAmerikas Savienotās Valstis
15 $ – 22 $ / stunda
AttālinātiPilna slodzeJaunākais speciālistsGrāds nav nepieciešamsNepieciešamā Valoda: angļuKlientu atbalsts

Apraksts

  • Deliver accurate, timely, and efficient customer support under general supervision
  • Respond to routine and complex inquiries from members, clients, providers, and internal and external business partners
  • Assist customers by telephone, in person, and through internet and email channels
  • Maintain detailed knowledge of prescriptions, plans, products, services, procedures, e-commerce, internet use, payment processing, eligibility verification, order and shipping status, and applicable stock availability
  • Prepare documentation, letters, and forms accurately
  • Conduct quality assurance testing for company software
  • Investigate and resolve customer issues and complaints
  • Address non-standard customer problems using sound judgment
  • Explain and promote company products, services, and solutions to current and prospective customers
  • Track customer trends and share insights with business partners, leaders, and divisions
  • Recommend corrections, updates, or solutions and appropriately escalate issues affecting the wider organization
  • Meet customer service and support standards for the assigned line of business
  • Keep current with customer service policies, procedures, and product and service information
  • Attend benefit fairs, open enrollment meetings, and client meetings when required, including occasional overnight travel
  • Assist Sales Representatives with customer-order inquiries when needed
  • Act as the initial contact for Sales Representatives when required
  • Process claims according to business needs and changing workflow demands

Prasības

  • One to two years of customer service experience managing moderately complex to complex customer inquiries
  • Experience in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear environments
  • Availability for any shift, including weekends, holidays, and overnight hours
  • Working knowledge of the internet and basic browser settings
  • Ability to use multiple software applications at the same time
  • Working knowledge of Microsoft Office
  • Strong verbal communication skills
  • Strong written communication skills
  • Excellent interpersonal and relationship-building abilities
  • Ability to ask relevant questions to understand customer needs
  • Demonstrated problem-solving, negotiation, and decision-making abilities
  • Ability to apply customer and call-handling guidelines with discretion and sound judgment
  • Ability to listen, process transactions, and engage with customers simultaneously in a fast-paced setting
  • Credit check required when acting as a third-party administrator for payment processing
  • Required home setup includes Windows 10, an Intel Core i5-7500 CPU, 16GB DDR4 memory, a 256GB solid-state drive, a wired headset, and a wired router or modem connection
  • Home internet must provide 50 Mbps download, 10 Mbps upload, and loaded latency below 150 ms
  • Must maintain a high level of engagement in virtual settings, including camera presence during meetings

Priekšrocības

  • Company-provided Windows 10 computer
  • Company-provided Intel Core i5-7500 CPU
  • Company-provided 16GB DDR4 memory
  • Company-provided 256GB solid-state drive
  • Company-provided wired headset
  • Camera presence during virtual meetings
  • Equal opportunity employment
  • Drug-free workplace
  • Pre-employment substance abuse testing

Saistītās vakances

HighLevel

Staff Frontend Engineer, Commerce (India, Remote)

HighLevel
201 – 500 Darbinieki
KonsultācijasLoģistikaSaaS
INIndijaAttālinātiPilna slodzeVadošais speciālistsNepieciešamā Valoda: angļuFrontend inženierisProgrammatūras inženieris
Atvērtais pirmkodsGogRPC

Lead Commerce frontend architecture at HighLevel, an AI-powered business operating system for agencies and small businesses. Improve performance, accessibility, engineering standards, and scalable commerce experiences.

Atvērt
Chemin AI

Mandarin and Korean Translation Reviewer

Chemin AI
1 – 10 Darbinieki
LoģistikaMākslīgais intelektsVeselības aprūpe
HKĶīnas īpašās pārvaldes apgabals HonkongaIDIndonēzijaMYMalaizijaPHFilipīnasTWTaivāna
0 $ / stunda
AttālinātiNepilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuNepieciešamā Valoda: korejiešuNepieciešamā Valoda: ķīniešuTulkotājs

Review Korean e-commerce content against Traditional Chinese translations for Kaya by Chemin, checking accuracy, fluency, and meaning against quality guidelines.

Atvērt
Delegate CX

Remote Accounting Specialist – Hospitality

Delegate CX
11 – 50 Darbinieki
KonsultācijasPersonāla atlaseUzņēmums
PHFilipīnas
35 000 ₱ – 37 500 ₱ / mēnesis
AttālinātiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuGrāmatvedības vadītājs

Manage accounts payable and receivable, billing, collections, and financial records for U.S. hospitality clients. This full-time, home-based role in the Philippines uses QuickBooks, Excel, and other accounting systems.

Atvērt
Hewlett Packard Enterprise

Senior Channel Presales Technical Architect, Canada

Hewlett Packard Enterprise
H1B vīzas sponsorsAparatūraMākslīgais intelektsUzņēmums
CAKanāda
139 000 $ – 257 000 $ / gads
AttālinātiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuPirmspārdošanas inženieris
AWSAzureMākonisMS SQL ServerOracleSQLVMware

Guide channel partners in designing and selling HPE storage and data protection solutions. Build technical advocacy, grow the opportunity pipeline, and support customer engagements.

Atvērt
Hewlett Packard Enterprise

Senior Channel Presales Technical Architect, Storage — HPE Canada Remote

Hewlett Packard Enterprise
H1B vīzas sponsorsAparatūraMākslīgais intelektsUzņēmums
CAKanāda
139 000 $ – 223 000 $ / gads
AttālinātiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuPirmspārdošanas inženieris
AWSAzureMākonisMS SQL ServerOracleSQLVMware

Help HPE channel partners position, design, and sell storage and data protection solutions. Support solution architecture, demonstrations, proofs of concept, pipeline development, and partner technical advocacy.

Atvērt
Hewlett Packard Enterprise

Channel Presales Technical Architect, Canada

Hewlett Packard Enterprise
H1B vīzas sponsorsAparatūraMākslīgais intelektsUzņēmums
CAKanāda
111 200 $ – 178 400 $ / gads
AttālinātiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuPirmspārdošanas inženieris
AWSAzureMākonisMS SQL ServerOracleSQLVMware

Guide HPE channel partners in positioning, designing, and delivering storage and data protection solutions. Build partner technical capability, develop pipeline, and help secure competitive wins.

Atvērt