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OnTrac
OnTrac
5 001 – 10 000 Xodimlar
Elektron tijoratLogistikaTransport
OnTrac elektron tijorat, uy-joy, chakana savdo va bizneslar o‘rtasidagi yetkazib berish ehtiyojlariga xizmat ko‘rsatuvchi mintaqaviy posilka tashuvchisi va logistika provayderidir. Uning tarmog‘i quruqlik orqali jo‘natmalarni, Ground Essentials iqtisodiy xizmatini hamda 2026-yilga rejalashtirilgan qirg‘oqdan qirg‘oqqacha 2–3 kunlik Express xizmatini qo‘llab-quvvatlaydi. Oddiy posilka yetkazib berishdan tashqari, OnTrac sog‘liqni saqlash va farmatsevtika sohalari uchun maxsus logistika va vaqtga bog‘liq jo‘natmalarni, shuningdek, yerda turgan samolyotlarni ta’mirlash bo‘yicha ixtisoslashgan xizmatlarni amalga oshiradi. Kompaniya elektron tijorat platformalari va chakana savdo korxonalari bilan hamkorlik qiladi, mustaqil haydovchilar va mintaqaviy xizmat ko‘rsatuvchi provayderlarni qo‘llab-quvvatlaydi. OnTrac jamoalari logistika, transport va elektron tijorat sohalarida faoliyat yuritib, yetkazib berish tezligi, xarajatlar samaradorligi hamda savdogarlarga buyurtmalarni bajarish va mijozlarni saqlab qolish ko‘rsatkichlarini yaxshilashga yordam beradigan haftasiga yetti kunlik xizmat dasturlariga e’tibor qaratadi.
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Kompaniyadagi ish o‘rinlari

Remote Customer Experience Manager at OnTrac

Lead customer experience operations, escalations, and a team of four to five at OnTrac, a U.S. same-day and next-day delivery provider. Support major e-commerce and retail accounts.

USAmerika Qo‘shma Shtatlari
84 000 $ – 105 000 $ / yil
MasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Tavsif

  • Shape customer experience strategies that improve the end-to-end journey, satisfaction, loyalty, and retention.
  • Manage customer experience operations, streamlining procedures and maintaining efficient, consistent workflows.
  • Support escalation routes between Commercial and Operations.
  • Ensure daily customer questions and operational issues reach the right teams and receive timely attention.
  • Oversee customer experience support for OnTrac’s largest accounts by volume and revenue.
  • Lead, plan, schedule, and coach a team of four to five employees.
  • Set direction and promote consistent performance across the team.
  • Turn customer experience goals into practical action plans.
  • Translate functional plans into operational processes and oversee their execution.
  • Develop and advance operational initiatives that meet tactical objectives.

Talablar

  • Bring at least five years of relevant experience, preferably including supervisory work.
  • Hold a bachelor’s degree or equivalent qualification.
  • Have advanced knowledge of customer experience management principles.
  • Know customer journey mapping and service design methods.
  • Understand customer satisfaction measurement tools, feedback programs, and customer analytics.
  • Use financial literacy to manage budgets and assess team return on investment.
  • Be able to lead a team of professionals and coach performance effectively.
  • Understand and follow OnTrac’s Acceptable Use policy and security guidelines.

Imtiyozlar

  • Medical, dental, and vision insurance.
  • Life insurance and short- and long-term disability coverage.
  • 401(k) retirement plan with company matching.
  • Flexible vacation outside California, Colorado, Illinois, Massachusetts, Montana, and Nebraska; accrual starts at up to 96 hours in the first year and can rise with tenure to 160 hours.
  • Two floating holidays each year.
  • Paid sick leave.
  • Six paid company holidays.
  • Two weeks of paid pregnancy disability leave.
  • Four weeks of paid parental bonding leave.
  • Wellness and employee assistance programs.
  • Eligibility for bonus, commission, or other incentive compensation, with a bonus target of up to 15%.

O‘xshash ish o‘rinlari

Knights of Columbus

Customer Service Coordinator

Knights of Columbus
1 001 – 5 000 Xodimlar
KonsaltingSog‘liqni saqlashSug‘urta
USAmerika Qo‘shma ShtatlariCTKonnektikut
39 500 $ – 67 000 $ / yil
MasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Support Knights of Columbus members and agents with insurance, annuity, and fraternal inquiries. Manage high-volume calls and emails by researching questions, resolving issues, and escalating requests when needed.

Ochish
Jerry

Remote Customer Service Agent – Insurance

Jerry
201 – 500 Xodimlar
H1B vizasi homiysiKonsaltingLogistikaMarketing
USAmerika Qo‘shma ShtatlariAZArizonaFLFloridaNVNevadaNYNyu-YorkNCShimoliy KarolinaTNTennessiTXTexasUTYutaVAVirjiniya
19 $ – 21 $ / soat
MasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Support Jerry.ai customers with car and home insurance by answering policyholder calls, handling service requests, and guiding them through products. Work remotely to resolve inquiries and share feedback that helps improve the customer experience.

Ochish
Carenet Health

Remote Healthcare Customer Service Representative - Carenet Health

Carenet Health
1 001 – 5 000 Xodimlar
Sog‘liqni saqlashTelekommunikatsiyalarTibbiy sug‘urta
USAmerika Qo‘shma Shtatlari
15 $ / soat
MasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Support Carenet Health members remotely by answering healthcare questions and guiding them toward care assessments. The role also involves researching concerns, verifying service eligibility, and documenting detailed calls.

Ochish