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OnTrac
OnTrac
5 001 – 10 000 Darbuotojai
Elektroninė prekybaLogistikaTransportas
OnTrac yra regioninis siuntų vežėjas ir logistikos paslaugų teikėjas, aptarnaujantis e. prekybos, gyvenamųjų namų, mažmeninės prekybos ir verslo siuntų pristatymo poreikius. Jo tinklas teikia antžeminio siuntimo paslaugas, ekonomišką paslaugą „Ground Essentials“ ir 2026 m. planuojamą „Express“ paslaugą, užtikrinančią pristatymą iš vienos pakrantės į kitą per 2–3 dienas. Be įprasto siuntų pristatymo, OnTrac organizuoja individualizuotą logistiką ir skubias siuntas, skirtas, be kita ko, sveikatos priežiūros ir farmacijos sektoriams, taip pat teikia specializuotas orlaivių remonto paslaugas, kai jie negali būti eksploatuojami. Įmonė taip pat bendradarbiauja su e. prekybos platformomis ir mažmenininkais bei padeda nepriklausomiems vairuotojams ir regioniniams paslaugų teikėjams. OnTrac komandos dirba logistikos, transporto ir e. prekybos srityse, daugiausia dėmesio skirdamos pristatymo greičiui, sąnaudų efektyvumui ir septynias dienas per savaitę veikiančioms paslaugų programoms, kurios padeda prekybininkams gerinti užsakymų vykdymą ir išlaikyti klientus.
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Remote Customer Experience Manager at OnTrac

Lead customer experience operations, escalations, and a team of four to five at OnTrac, a U.S. same-day and next-day delivery provider. Support major e-commerce and retail accounts.

USJungtinės Valstijos
84 000 $ – 105 000 $ / metai
NuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų aptarnavimas

Aprašymas

  • Shape customer experience strategies that improve the end-to-end journey, satisfaction, loyalty, and retention.
  • Manage customer experience operations, streamlining procedures and maintaining efficient, consistent workflows.
  • Support escalation routes between Commercial and Operations.
  • Ensure daily customer questions and operational issues reach the right teams and receive timely attention.
  • Oversee customer experience support for OnTrac’s largest accounts by volume and revenue.
  • Lead, plan, schedule, and coach a team of four to five employees.
  • Set direction and promote consistent performance across the team.
  • Turn customer experience goals into practical action plans.
  • Translate functional plans into operational processes and oversee their execution.
  • Develop and advance operational initiatives that meet tactical objectives.

Reikalavimai

  • Bring at least five years of relevant experience, preferably including supervisory work.
  • Hold a bachelor’s degree or equivalent qualification.
  • Have advanced knowledge of customer experience management principles.
  • Know customer journey mapping and service design methods.
  • Understand customer satisfaction measurement tools, feedback programs, and customer analytics.
  • Use financial literacy to manage budgets and assess team return on investment.
  • Be able to lead a team of professionals and coach performance effectively.
  • Understand and follow OnTrac’s Acceptable Use policy and security guidelines.

Privalumai

  • Medical, dental, and vision insurance.
  • Life insurance and short- and long-term disability coverage.
  • 401(k) retirement plan with company matching.
  • Flexible vacation outside California, Colorado, Illinois, Massachusetts, Montana, and Nebraska; accrual starts at up to 96 hours in the first year and can rise with tenure to 160 hours.
  • Two floating holidays each year.
  • Paid sick leave.
  • Six paid company holidays.
  • Two weeks of paid pregnancy disability leave.
  • Four weeks of paid parental bonding leave.
  • Wellness and employee assistance programs.
  • Eligibility for bonus, commission, or other incentive compensation, with a bonus target of up to 15%.

Susiję darbai

Knights of Columbus

Customer Service Coordinator

Knights of Columbus
1 001 – 5 000 Darbuotojai
DraudimasKonsultavimasSveikatos priežiūra
USJungtinės ValstijosCTKonektikutas
39 500 $ – 67 000 $ / metai
NuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų aptarnavimas

Support Knights of Columbus members and agents with insurance, annuity, and fraternal inquiries. Manage high-volume calls and emails by researching questions, resolving issues, and escalating requests when needed.

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Jerry
201 – 500 Darbuotojai
H1B vizos rėmėjasKonsultavimasLogistikaRinkodara
USJungtinės ValstijosAZArizonaFLFloridaNVNevadaNYNiujorkasNCŠiaurės KarolinaTNTenesisTXTeksasasUTJutaVAVirdžinija
19 $ – 21 $ / valanda
NuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų aptarnavimas

Support Jerry.ai customers with car and home insurance by answering policyholder calls, handling service requests, and guiding them through products. Work remotely to resolve inquiries and share feedback that helps improve the customer experience.

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Remote Healthcare Customer Service Representative - Carenet Health

Carenet Health
1 001 – 5 000 Darbuotojai
Sveikatos draudimasSveikatos priežiūraTelekomunikacijos
USJungtinės Valstijos
15 $ / valanda
NuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų aptarnavimas

Support Carenet Health members remotely by answering healthcare questions and guiding them toward care assessments. The role also involves researching concerns, verifying service eligibility, and documenting detailed calls.

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